Bartender

Description

A bartender must demonstrate the ability to multi‑task in a fast‑paced environment and use the necessary skills to accommodate guest requests and provide each guest with an excellent dining experience. The bartender is also responsible for stocking, cleaning, and other basic side‑work tasks while upholding FOH service standards, maintaining a safe and sanitary work environment, and adhering to all state liquor requirements to prevent over‑service of guests.

Department: FOH
FLSA Status: Hourly Variable - Non‑Exempt

• Demonstrate the ability to multi‑task in a fast‑paced environment.
• Maintain an outgoing, friendly, and courteous demeanor.
• Pay attention to detail and stay organized.
• Monitor liquor, beer, and wine usage to maintain proper inventory levels.
• Communicate effectively in various situations.
• Adhere to sanitation, safety, and alcohol‑beverage control policies.
• Prepare alcoholic and specialty beverages with the correct ingredients, portions, and procedures.
• Assist guests in selecting food and beverages by presenting the menu, offering cocktails and other drinks, suggesting courses, explaining the chef's specialties, identifying appropriate wines, and answering food‑preparation questions.
• Address guests' special dietary needs and special requests.
• Serve orders by picking up and delivering guests’ choices from the bar and kitchen, delivering accompaniments and condiments as needed.
• Maintain table settings, remove finished courses, replenish utensils, and refill beverages.
• Conclude the dining experience by acknowledging the choice of restaurant, thanking guests, and inviting them to return.
• Deliver the bill in a timely manner and accurately process payment, returning change or credit‑card and signature slip to guests.
• Interact with staff and guests in a positive manner to achieve 100% guest satisfaction.
• Possess knowledge of the menu to assist with guest inquiries and accurately identify food and beverage items.
• Assist with other essential FOH duties, including but not limited to:
  • Answering phones.
  • Taking to‑go orders and handling payments accurately.
  • Accepting reservations and managing them to prevent over‑booking.
  • Assisting hosts in greeting and seating guests.
  • Assisting expos in delivering food to guests.
  • Assisting bussers with pre‑bussing, bussing, and resetting tables.
• Complete tasks for each shift according to the needs of the restaurant.

Regular attendance in conformance with the standards, which may be established and or altered by Twigs Bistro and Martini Bar from time to time, is essential to the successful performance of this position. Employees with irregular attendance will be subject to disciplinary action, up to and including termination of employment.

Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the restaurant.

Upon employment, all employees are required to fully comply with the Twigs Bistro and Martini Bar rules and regulations for the safe and efficient operation of our properties. Employees who violate the Twigs Bistro and Martini Bar rules and regulations will be subject to disciplinary action, up to and including termination of employment.

Education: Any combination of education and experience equivalent that provides the required knowledge, skills, and abilities. High school education is preferred.

Experience: Minimum one year full‑service restaurant experience required.

Licenses or Certificates: Ability to obtain any government‑required licenses or certificates. For example: local health department certification and state liquor control board certificate. CPR certification and/or first aid training preferred.

Grooming: All employees must maintain a neat, clean, and well‑groomed appearance (specific standards available in our employee training manual).