Retail Associate

Our values start with our people, join a team that values you! Bring your talents to Ross, our leading off-price retail chain with over 2,200 stores, and a strong track record of success and growth. Our focus has always been bringing our customers a constant stream of high-quality brands and on-trend merchandise at extraordinary savings while providing a fun and exciting treasure hunt experience.

The Retail Associate is responsible for ensuring our Customers have a positive shopping experience. The Associate greets all Customers with a courteous and friendly manner, treats fellow Associates with respect, follows all company best‑practice standards, maintains a clean work area, and ensures proper merchandise presentation. The Associate may be requested to perform additional tasks to support customer service and operational goals.

• Understands that safety is the number one priority and practices safe behaviors in everything they do.
• Maintains high awareness on the sales floor to create a safe and secure shopping environment, keeps egress clear, and reports unsafe conditions.
• Treats all Customers and Associates with respect and courtesy, greets them with eye contact, a smile, and a friendly greeting, and says “thank you” at every transaction.
• Assists Customers with merchandise, answers questions, and handles Customer Service calls promptly and courteously.
• Represents and supports the Company brand at all times.
• Performs cleaning tasks such as sweeping, mopping, dusting, wiping counters and mirrors, and replenishing restroom supplies to maintain a clean store environment.
• Performs daily assigned sizing and recovery per company best practice to keep the store neat, clean, and efficiently merchandised.
• Expedites newly received merchandise to the sales floor, merchandises all items per presentation guidelines, and maintains brand familiarity within departments.
• Understands the Loss Prevention Awareness program, the Shortage Highway, the Store Protection Specialist (SPS) position (where applicable), and merchandise protection standards.
• Demonstrates integrity and honesty in all interactions; safeguards confidential information, cash, and credit card information.
• Follows all Mark‑Out‑of‑Stock (MOS) policies and notifies Store Leadership for disposal approval.
• Handles cash, check, charge card, and refund transactions accurately and follows all related policies.
• Demonstrates a sense of urgency, maximizes productivity, and minimizes unnecessary steps in workflow.

• Manages Work Processes
• Business Acumen
• Plans, Aligns, Prioritizes
• Builds Talent
• Collaborates
• Leads by Example
• Communicates Effectively
• Ensures Accountability and Execution

• Effectively communicate with Customers, Associates, and Store Leadership in a friendly, respectful, cooperative, and pleasant manner.
• Ability to perform basic mathematical calculations commonly used in retail environments.

• Use all Store equipment, including PDTs, registers, and PC as required.
• Stand, walk, and move around the Store for up to 100% of working time.
• Bend at the waist, squat, kneel, climb, carry, reach, and stoop regularly.
• Occasionally push, pull, and lift more than 25 pounds.
• Use janitorial equipment, rolling racks, ladders, and other assigned supplies.
• Certain assignments may require additional qualifications and skills.
• Stockroom shifts: push, pull, and lift more than 20 pounds regularly.

DISCLAIMER This job description is a summary of the primary duties and responsibilities of the job and position. It is not intended to be a comprehensive or all-inclusive listing of duties and responsibilities. Contents are subject to change at management's discretion.

Ross is an…