AVP, Hyperscalers; AWS

It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, Service Now is the AI control tower for business reinvention. Our Service Now AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500 work smarter, faster, and better.

We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started.

Join us to put AI to work for people.

The Global Head of AWS Business is a role that is accountable for building & growing Service Now’s business with AWS. This leader will lead a team of quota-carrying sellers focused on driving NNACV (Net New ACV) on AWS, as well as working cross-functionally (i.e., marketing, engineering/product, customer success & implementation partners, etc.) to deliver a profitable P&L in-line with company targets.

S/he will closely align with our core sales leadership and account teams, as well as teams at AWS, to develop and close strategic opportunities based on Service Now on AWS solutions.

S/he will build trusted relationships with customer and partner executives, partner with sales leaders, and be a significant contributor to the revenue growth, both through top accounts and new logos.

S/he will serve as the main point of contact for the global AWS business connecting with senior and C‑suite stakeholders, driving our joint messaging, and growth via joint innovation of Service Now and AWS solutions. The ideal candidate brings relevant experience in driving successful co‑sell GTM engines, building profitable business units, and managing complex multi‑faceted businesses with diverse set of stakeholders.

S/he is expected to “roll up their sleeves” and is equally comfortable devising a multi‑year strategy to penetrate a local market while also supporting key account pursuits. S/he thrives in a high growth, fast‑paced environment, and can maintain a ‘north star’ point of view despite managing the urgent requests of a given day.

S/he will maintain a pulse on broader Service Now and Global Sales priorities, programs, and communications, and advise on ideal messaging, channels and approaches with the goal of delivering the best possible solution for customers. We're looking for a high‑energy, relationship building and empathetic leader who has a business building mindset and is a remarkable communicator!

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision‑making, or problem‑solving. This may include using AI‑powered tools, automating workflows, analyzing AI‑driven insights, or exploring AI's potential impact on the function or industry.
• Established executive level relationships within the Service Provider executive community.
• Strong executive presence & track record of consistent quota attainment & over achievement
• C‑suite relationship engagement and management
• Knowledge of System Integrators, Resellers & Independent Software Vendors is a must
• Ability to engage directly in the sales cycle on joint ‘must win’ pursuits/opportunities, as well as facilitate joint engagement as and when necessary
• Align, localize and execute joint GTM strategy and multi‑year regional business plans with targeted partners in the SP partner community, as well as ensuring development of compelling JOINT GTM value propositions aligned to NOW’s Three Primary Workflows & Six Sales Conversations
• Clearly defined joint go‑to‑market initiatives with key NOW‑Partner global exec sponsors with key milestones and progress tracking metrics & associated rigor to ‘inspect what we expect’
• Work with regions to align, localize and execute the ACE global op model (including partner portfolio segmentation) with regional sales, presales, enablement & services governance to ensure regional leadership input and feedback for ongoing refinement
• Align & leverage ACE global initiatives & programs to enable…