Plumbing Technician - Licensed

Plumbing Technician - Licensed (Service Truck)
Overview

All Pro Plumbing NW LLC is hiring a Plumbing Technician (Licensed) to own high-quality, profitable residential service work in the field. You will lead on-site diagnosis, customer communication, safe/code-compliant repairs, and complete Service Titan documentation, often while working with a helper or apprentice on your truck. This role is performance-based (commission). Total compensation depends on workload and performance.

• Diagnose plumbing issues and confirm scope using company standards, safety practices, and applicable code requirements.
• Present clear options, set expectations, and obtain authorization before performing work beyond the approved scope.
• Execute repairs and installations with a focus on quality, efficiency, and long-term reliability.
• Communicate job status, constraints, and next steps to customers and internal teams.
• Maintain accurate Service Titan job updates, notes, photos, line items, and closeout documentation (same-day when required).
• Maintain truck readiness and parts discipline (inventory awareness, material accountability, job prep).
• Lead the truck day-to-day, including tasking/coaching helpers or apprentices while maintaining throughput and quality.
• Escalate appropriately when safety, code compliance, or scope ambiguity requires support.

• Safety-first: stop work and escalate when conditions are unsafe or unclear.
• Code-compliant workmanship: no shortcuts that increase risk or callbacks.
• Authorization required: do not proceed on unapproved scope, pricing, or change orders.
• Documentation is part of the job: capture findings, work performed, approvals/declines, and before/after evidence as required.
• Professional conduct: maintain respectful, clear communication with customers and teammates.

• Current Washington State plumbing license:
  PL01, PL02, or PL04 (required).
• 3+ years verifiable residential service & repair experience.
• Valid driver’s license and ability to maintain an acceptable driving record.
• Strong customer-facing communication and comfort in explaining technical issues in plain language.
• Reliable execution in a mobile, fast-paced environment with minimal oversight.

• Consistently deliver clean, code-compliant work with low rework/callback risk.
• Close out jobs accurately in Service Titan (notes/photos/line items/status) without chasing after-the-fact fixes.
• Manage the day efficiently: arrive prepared, control scope, minimize time waste, and keep the truck moving.
• Maintain job profitability through sound diagnosis, accurate material/labor decisions, and disciplined authorization practices.
• Build customer trust by setting realistic expectations and communicating constraints early.
• Use helpers/apprentices effectively while maintaining safety and quality.

• Work is performed in residential environments (indoors/outdoors) and may include confined spaces (crawl spaces and attics), ladders, and varied weather conditions.
• Regular driving between job sites is required.
• Must be able to lift/carry typical tools and materials and perform physical tasks common in residential plumbing work.
• Schedule may vary based on customer demand and business needs.

All Pro Plumbing is an equal opportunity employer.