Senior Installation Technician; Execution Lead

Overview

All Pro Plumbing is hiring a Service and Installation Technician (hourly, non-commission) to raise field execution performance by independently running customer service calls and also taking on complex, high-risk work and stabilizing the schedule when urgent issues arise. You will model best-in-class workmanship and customer communication, support same-day recoveries, and help the team prevent repeat failures through strong documentation and coaching-by-example.

The successful candidate will be required to work weekends as part of a typical 5-day scheduled shift.

• Take on complex/high-risk jobs as assigned (repeat failures, sensitive customers, high-dollar work) and execute to code/workmanship standards.

• Support schedule integrity by absorbing overflow or urgent work to protect customer commitments.

• Provide second-opinion support and same-day recoveries when assigned (parts pivots, late jobs, edge-case diagnostics).

• Model best-in-class on-site behavior: professionalism, expectation setting, cleanliness, and long-term reliability.

• Coach technicians in the moment when risk is high or when asked, without disrupting the chain of command.

• Maintain high-quality Service Titan documentation (photos, notes, approvals, and invoice accuracy) and flag systemic gaps with evidence.

• Escalate immediately when safety hazards or code ambiguity are present; consult the designated Field Quality Coach for edge-case calls.

• Safety-first: stop work and elevate when hazards are present or suspected (gas, sewage exposure, electrical, structural risk).

• Execute work to applicable code and company workmanship standards; no “band-aid” fixes.

• Protect customer trust through conservative commitments, clear options, and calm de-escalation.

• Do not promise refunds/discounts/warranty outcomes; route approvals to the proper owner.

• Document thoroughly to reduce disputes, callbacks, and repeat failures.

• Current Washington State trainee certificate holder with 2,000 VERIFIED hours by L&I (required) or higher licensure if applicable.

• Strong residential service/installation experience with a track record of handling complex jobs and difficult customer situations.

• High standards for documentation and communication (Service Titan or similar).

• Ability to work independently, make sound decisions under pressure, and support team stability.

• Valid and unrestricted driver’s license and ability to work in a mobile, physical job environment.

• Consistently deliver high-quality outcomes on complex work with minimal rework and callbacks.

• Protect the schedule through effective recoveries and proactive communication.

• Raise team performance through modeling and targeted coaching without creating friction.

• Maintain excellent documentation that enables billing accuracy and repeat prevention.

• Escalate risks early and prevent safety/compliance incidents.

• Work is primarily field-based in residential environments and requires physical activity (lifting/carrying tools/materials, kneeling, climbing, and working in confined spaces).

• May involve urgent/unscheduled work to stabilize the schedule and protect customer commitments.

• Work is mobile and may require travel between job sites; schedule may vary based on demand and operational needs.

• Requires strict adherence to PPE and safety procedures.

This is NOT a commission-based position. The successful candidate will receive a base hourly pay rate (DOE) with an opportunity to earn incentive bonuses based on performance.

All Pro Plumbing is an equal opportunity employer.