Service Technician III

Job Description:

ITW Food Equipment Group LLC designs and manufactures commercial food equipment for food services and retail customers. The company’s products include ware washing equipment, cooking equipment such as ovens, ranges, and broilers, refrigeration equipment including refrigerators, freezers, and prep tables, food processing equipment such as slicers, mixers, and scales, and kitchen exhaust, ventilation, and pollution control systems. ITW FEG has the largest service network in this industry to support our global customers, with highly specialized technicians and best‑in‑class supply chain procedures.

ITW Food Equipment Group LLC was incorporated in 2001 and is based in Troy, Ohio. ITW Food Equipment Group LLC is an Illinois Tool Works Inc. subsidiary.

Service/Repair Technician 3 possesses in depth knowledge and has demonstrated mechanical, electrical, pneumatic, gas, and/or refrigeration (HVACR) aptitude with complex troubleshooting experience. Responsible for providing on‑site support to Hobart Service customers that includes but is not limited to: installation and/or service of commercial food equipment. Routine work schedule includes on‑call, after‑hours, holiday, and weekend on‑site repair support.

These are the most significant job duties performed. The size, scope and complexity of assigned duties and responsibilities are dependent on the level and experience of the incumbent. Other responsibilities or special projects not specifically listed below may also be assigned.

• Installs mechanical, electrical, pneumatic, gas, and/or refrigeration commercial food equipment and plans and leads more advanced installs as needed.
• Maintains, diagnoses, and repairs mechanical, electrical, pneumatic, gas, and/or refrigeration commercial food equipment for customers on contract and/or on time and material (T&M) basis.
• Interprets and follows schematic diagrams.
• Demonstrates knowledge of sequence of operations for multiple operating modes.
• Knowledge of state specific and federal regulations related to combustion emissions.
• Completes and documents preventative maintenance on mechanical, electrical, pneumatic, gas, and/or refrigeration commercial food equipment.
• Implements and supports standard operating procedures outlined in Hobart Service safety manuals and programs.
• Promotes branch and organization financial objectives by providing quality customer experience and generating leads.
• Supports new product introduction.
• Maintains current organization, industry, and equipment knowledge.
• Is responsible for assigned company assets including vehicle, tools, and inventory.
• Follows the company's safe driving and other applicable policies.

This position has no direct or indirect supervisory responsibilities.

The requirements listed below are representative of the knowledge, skill, and/or ability required to perform this job successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• High school diploma or GED and 4-7 years of food equipment service experience and/or 2-4 years of HVACR service experience.

• Associates Degree or Vocational Certificate preferred.
• Experience installing, maintaining, troubleshooting, and repairing commercial cooking and/or refrigeration equipment is preferred.

Position/Location dependent. Industry certification is highly desirable.

• Accredited Certified Technician (CFESA / NATE / Hobart)
• EPA Certification

• Mechanical Aptitude – Demonstrates in depth knowledge of mechanical, electrical, pneumatic, gas, and/or refrigeration (HVACR) aptitude with complex troubleshooting experience. Skilled in use of various tools and equipment (basic hand tools, reading and following service manuals, gauges, meters, etc.).
• Customer Service - Utilizes various interpersonal styles, communication methods, and problem‑solving skills to positively assist and influence customers.
• Safety at Work – Observe and practice all safety and…