Field Service Technician: Equipment Install & Repair

Location:

WA Statewide, WA, US

Requisition

• Responsible for transporting, installing (if applicable), and maintaining Brightstar equipment, replacement parts, tools, and other equipment in an organized and structured manner.
• Attend driver training and follow Brightstar vehicle policy regarding the use and maintenance of the company vehicle.
• Maintain equipment to promote continuous operation of Brightstar equipment.
• Troubleshoot to restore malfunctioning equipment to working order in the field, including swapping failed equipment, cleaning and/or minor adjusting of the malfunctioning component.
• Communicate effectively and efficiently with Dispatchers. Accurately report activity, arrival and departure times and problems, details, and resolutions of failures to Dispatch.
• Deliver marketing supplies and consumable parts such as paper, ribbons, betslips, etc. and track inventory of these items.
• Deliver basic training to new Retailers or refresher/remedial training to Retailers who may be performing procedures incorrectly, such as changing paper and ribbon.
• Complete basic forms for reporting activities, equipment problems, recommendations for improvements to procedures, etc.

• High school degree or GED equivalent required.
• At least 1 - 2 years of experience in a customer service related position.
• At least 1 - 2 years of experience in technical repairs.
• Must possess a valid driver's license, have a good driving record and demonstrate the ability to correctly perceive colors.
• Must be able to climb a ladder, lift and carry equipment weighing up to fifty (50) pounds for a significant distance (e.g., from a parked vehicle to a point within the Retailer's location or to the rooftop of the retailer's location).

Brightstar employees receive the following employment benefits (all benefits mentioned are subject to policy and eligibility requirements):

• Medical, dental, and vision benefits start on day one of being a Brightstar employee.
• 12 paid holidays plus 2 floating holidays per year (new hires will receive floating holidays on a pro-rated basis according to their start date).
• We offer 3 weeks (15 days) of paid vacation per year, front‑loaded at the beginning of each calendar year. For the first year of employment, vacation time will be prorated based on the employee's start date. Unused vacation days by the end of the calendar year will be forfeited.
• Accrued paid sick leave – accrue 1 hour for every 30 hours worked.
• 401(k) with employer match and 100% vested day one.

The estimated starting compensation range is $31,096 – $67,496. The actual pay offered may be higher or lower. The Company will comply with all local pay requirements and collective bargaining agreements, where applicable.

Base pay is only one part of our Total Rewards program. Sales roles may be eligible for commission payments, while other roles are eligible for discretionary bonuses. In addition, we offer employees a 401(k) Savings Plan with Company contributions, health, dental, and vision insurance, life, accident, and disability insurance, tuition reimbursement, paid time off, wellness programs, and identity theft insurance.

Note:

programs are subject to eligibility requirements.

Immigration sponsorship is not available for this role.

• Leading Complexity
• Leading People
• Leading the Business
• Leading Self

All Brightstar employees have a role in information security. Annual training will be assigned and required as appropriate.