Headend Tech

Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting‑edge products and services to life for millions of customers every day.

If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast‑forward your career at Comcast.

This role installs, tests, operates, maintains and repairs headend equipment that supports reliable cable network performance. The Headend Technician performs advanced maintenance and troubleshooting across RF, IP and digital video environments, periodically tests equipment and signal quality, maintains operational records and supports new technology installations and network projects. The role also provides backfill support for the Burlington headend location based on business needs.

Work locations:
This is an in‑office role supporting the Everett and Burlington headend locations. Burlington coverage may include a 12:00 a.m. start time when needed. Standard schedule:
Monday through Friday, 7:00 a.m. to 4:30 p.m. On‑call rotation:
Wednesday through Wednesday, approximately once every four weeks. Maintenance windows:
Must be able to work overnight and weekend hours when required by maintenance windows or other business needs. Driving requirement:
This is a driving role with a company vehicle home‑garaged. The position is not DOT regulated. Team environment:
Works as part of a four‑person team, including this position, and partners with ISP Engineering leaders and other technical teams to restore service and complete planned work safely.

What Success Requires The strongest candidate will bring hands‑on technical depth, sound judgment and a consistent focus on safe, reliable network operations in the following areas:
Wiring:
Builds, routes, labels, terminates and verifies wiring accurately while maintaining an organized headend environment. Troubleshooting:
Uses a logical, step‑by‑step approach to isolate faults, identify root causes and restore service with minimal disruption. Safety Awareness:
Recognizes hazards, follows required procedures and uses tools and equipment safely during routine and off‑hours work. Distributed Architectures:
Understands and supports distributed network architecture and related headend‑to‑field connectivity. Digital Headend:
Works with digital headend equipment, signal paths, monitoring and maintenance activities. Commercial Network:
Understands the service impact and reliability expectations of networks supporting commercial customers.

• Perform advanced headend maintenance and troubleshooting to minimize system outages and service disruption.
• Assist with fault isolation and resolution across RF, IP and digital video networks.
• Install, test and support new headend technology as project and department goals require.
• Conduct quality‑control tests and measurements on new installations and network changes.
• Periodically test headend equipment and signal quality throughout the cable network.
• Maintain accurate logs, records and documentation related to headend operations, maintenance and testing.
• Maintain an appropriate inventory of parts and materials required for headend and OTN projects.
• Provide planned and unplanned coverage at the Burlington headend, including midnight starts when required.
• Participate in the on‑call rotation and respond…