EVNSC Case Manager

Position title:

(ENSC) Everett New Start Center Case Manager

Status:
Regular Full-Time/Non-exempt

Reports to:

Client Services Manager

Compensation: $28.27 payable bi-weekly, hourly

The Salvation Army is a branch of the Christian Church, and the ultimate goal of all programs is spiritual regeneration of all people.

The Case Manager provides trauma-informed, housing-focused case management, and general and intensive social services for single adults, often with co-occurring disorders, who are experiencing homelessness, which includes: all or part of a comprehensive housing readiness assessment (HRA), individualized service plan (ISP), and service-intensive case management intended to assist the individual towards self-sufficiency. The case management program engages clients using strength-based, client-centered methodologies in order to establish an alliance to ensure that the client is respected, motivated, and supported to reach goals identified by the client and case manager.

Key program goals include exits into permanent housing, increased household income, and connections to community resources.

The Case Manager provides personal, direct services in unusually complex situations or as required by unique circumstances. This position works in concert with other case management staff and is under the direct supervision of the Client Services Manager. The Case Manager is also responsible for obtaining advanced training in areas relevant to populations served and for training other Case Managers using the knowledge and skills received from training.

They must possess the knowledge to assess clients for their ability to complete ADL/IADLS as requirements for entry into any program offered by The Salvation Army. Some knowledge and training in the care of clients with aging and/or disability issues preferred. Special consideration given to those who possess a CDP/CDPT certification and/or have knowledge of issues around mental health and wellness.

The heart and passion for The Salvation Army’s mission are crucial. Knowledge and skill in trauma-informed care, harm reduction practices, motivational interviewing, and housing-first methodologies are required. Community organization, excellent communication skills (both written and verbal), customer service skills, ability to utilize databases, and complex systems are preferred. Being bilingual or having lived experience is a plus.

• Provide comprehensive case management that includes but is not limited to: screening and assessing clients; creating, implementing and monitoring individual service plans; crisis intervention; connecting clients to health, mental health, employment, housing and other community resources; serve clients with varying degrees of vocational, social, cultural, and/or medical impairments hindering economic independence; provide crisis intervention to individuals in a goal directed, task centered, and time limited manner;
  
  provide information regarding services and provide transportation as needed to people seeking services.
• Continuously monitor and evaluate each client's progression through their case management plan and develop corrective action revisions to the plan as needed.
• Foster a professional and welcoming environment in all interactions with clients, guests, vendors, and colleagues, regardless of differing identities, backgrounds, beliefs, and choices.
• Participate in training as assigned and coordinate in-house training for staff based on training.
• Develop and maintain team effort by modeling appropriate team behavior and utilizing opportunities to promote team building.
• Collaborate with fellow staff members, be available for consultation on client cases as needed, and report pertinent information to the Program Manager. Provide support for complex cases. Work in tandem with other case managers to assist clients in reaching their case plan goals.
• Participate in unit staff meetings and in case management meetings, and provide case summaries and client status information.
• Adhere to strict boundaries and professional ethics in the care of others.
• Monitor adherence to program rights, responsibilities, and policies.
• Along with the Client Services Manager, cover shifts if necessary.
• Assist with scheduling and performing periodic review of case files, case notes, and other pertinent information for quality assurance and compliance with funding contract requirements.
• Assist the Client Services Manager in tracking and assigning clients to case managers.
• Actively participate in spending down appropriate funds for programs; work with the Program Manager and Business Manager to stay within budget limits and spending needs.
• Assist the Client Services Manager with the development of case management standards, guidelines, and paperwork to assure high-quality case management to program participants.
• Assist individuals in developing an aftercare Housing Stability Plan and identifying the steps required to accomplish…