Bilingual DOLGo Licensing Services Representative; LSR

Overview

We are dedicated to a culture of belonging built on respect, trust, diversity, inclusion, and equity. This position is only available to current Washington Department of Licensing (DOL) employees and requires statewide travel at community DOL2

Go events. We are seeking candidates in Chelan, Grant, Benton, and Yakima counties.

As a DOL2

Go Licensing Services Representative, you will bring services directly to residents across Washington through mobile licensing events.

• Oversee and supervise mobile licensing unit (DOL2
  
  Go) events and coordinate the LSR
  4.
• Coordinate and administer licensing operations, mobile unit activities, including site security, staff scheduling, recordkeeping, and compliance.
• Communicate with facilities, information services, and DOL2
  
  Go Supervisors on all maintenance or equipment requests.
• Ensure validity of customer qualifications for licensing issuance.
• Explain driver licensing programs, services, and regulations.

Experience and Skills:

• One (1) year of experience as a Licensing Services Representative or five (5) years issuing driver licenses or vehicle titles and registrations.
• One (1) year of experience responsibly handling the public’s money when processing financial transactions.
• One (1) year of experience as a lead, assigning, guiding, coaching and training teammates.
• Fluency in Spanish both verbally and in writing, and upon hire must maintain certification requirements for DOL standards.
• U.S. Citizenship.
• Valid WA driver license and five (5) years of licensed driving experience; license must have no restrictions other than corrective lenses or ability to obtain one upon hire.
• Ability to type 40 wpm.
• Experience using Microsoft Word or Word Perfect.
• Successful completion of Enhanced Driver Licensing (EDL) training.
• Understand and follow agency values of respect, trust, diversity, equity, and inclusion and promote inclusive workplace and customer service.

• Verified reliability and malfeasance check for previous five years of employment.
• Pre-employment check including criminal record history will be conducted; background check may not preclude employment but will be considered.
• Fingerprint-based criminal history background check required.

The Washington State Department of Licensing is an equal opportunity employer and does not discriminate on the basis of age, religion, sex, marital status, sexual orientation, race, creed, color, national origin, veteran status, or disability. Persons requiring accommodation may contact the Human Resources Office.