EVNSC Shelter Monitor Lead

Description

Everett New Start Center Shelter Monitor Lead (EVNSC) – Regular Full‑Time/Non‑exempt. Position located at the Everett shelter, Washington. This role requires supporting shelter operations across multiple shifts, including day, swing, and overnight. Shift assignments and schedules will be confirmed upon hire and may vary depending on operational needs.

Responsible for scheduling client intakes via telephone referrals, conducting client interviews, processing guest intake data, and conducting security rounds. Serves as shift lead, providing direction to Shelter Monitor staff and ensuring safe, consistent, and effective site operations during assigned shifts. Works closely with participants of the Shelter Program and provides guidance to staff in responding to client needs, maintaining safety, and enforcing program policies under the supervision of the Site or Program Manager.

• Respond to crisis and inquiry telephone calls by providing support, information, and referrals to other appropriate social service agencies.
• Provide assistance to residents to ensure a safe environment, including compliance with rules and policies.
• Conduct periodic walking inspections of all areas of the facility to identify and initiate appropriate action (correction, reporting, etc.) regarding hazards, inappropriate behavior, needed repairs, or other notable conditions.
• Conduct nightly check‑in procedures, room inspections, and room turnovers.
• Respond to emergency situations that may arise, making independent decisions within policy guidelines, as necessary.
• Provide crisis intervention and institute security procedures should a critical or threatening situation arise, including timely and appropriate notification to police, fire, emergency medical, and supervisory authorities.
• Conduct client intakes and departure processes as required by department policy.
• Provide orientation, support, and supervision to volunteers.
• Assist with the orientation and training of new staff, volunteers, and interns.
• Work cooperatively with other Salvation Army staff and programs.
• Represent Salvation Army programs to other community agencies and representatives in a respectful and positive manner.
• Participate in staff meetings.
• Maintain case records and required forms, and reports in the prescribed format.
• Prepare water, coffee, and snacks for guests when available.
• Perform general cleaning duties (mopping, sweeping, wiping down) of common areas as assigned.
• Work with janitorial staff as assigned.
• Serve as the designated shift lead, providing direction, coordination, and support to Shelter Monitor staff during assigned shifts.
• Act as the formal authority on duty in the absence of site leadership, ensuring continuity of operations and adherence to program policies.
• Assign and monitor staff tasks to ensure completion of required duties and maintain appropriate staffing coverage throughout the shift.
• Provide real‑time guidance to staff in managing client interactions, behavioral issues, and crisis situations.
• Ensure consistent enforcement of program rules, Code of Conduct, and safety procedures across all staff and clients.
• Review and ensure completion and accuracy of incident reports, log entries, and shift documentation.
• Communicate significant incidents, concerns, or operational issues to Site Manager or Program leadership in a timely manner.
• Support onboarding and mentoring of new Shelter Monitor staff to promote consistency in operations and service delivery.
• Assist in maintaining a safe, organized, and well‑functioning environment by proactively identifying and addressing operational issues during the shift.
• Comply with Salvation Army procedural requirements, including those set forth in the Policy & Procedure Manual and Employee Handbook.
• Perform other duties as requested.

• HS Diploma or GED
• Minimum of 1 year experience in public contact/customer service
• Experience in social service shelter / residential preferred
• Prior leadership or lead experience preferred
• WA Driver's License preferred

• An ability to engage with diverse populations in a respectful and culturally…