ENVSC Shelter Monitor

Shelter Monitor

This position will support shelter operations across multiple shifts, including day, swing, and overnight. Shift assignments and schedules will be confirmed upon hire and may vary depending on the needs of the operation.

The "Shelter Monitor/Attendant" is responsible for completion of various assigned tasks, including, but not limited to, scheduling client intakes via telephone referral, conducting client interviews and processing guest intake data, and conducting security rounds. The Shelter Monitor/Attendant works closely with participants of the Shelter Program. Whether providing basic needs, services, or de-escalating negative client interactions, the position receives daily supervision from the Site or Program Manager.

Respond to crisis and inquiry telephone calls by providing support, information, and referrals to other appropriate social service agencies.

Provide assistance to residents to ensure a safe environment, including compliance with rules and policies.

Conduct periodic walking inspections of all areas of the facility, for the purpose of identifying and initiating appropriate action (correction, reporting, ) of hazards, inappropriate behavior, needed repairs or other notable conditions.

Conduct nightly check-in procedures, room inspections, and room turnovers.

Respond to emergency situations that may arise, making independent decisions within policy guidelines, as necessary.

Provide crisis intervention and institute security procedures should a critical or threatening situation arise. Provide timely and appropriate notification to police, fire, emergency medical, and supervisory authorities.

Conduct client intakes and departure processes, as required by department policy.

Provide orientation, support, and supervision to

Assist with the orientation and training of new staff, volunteers, and interns.

Work cooperatively with other Salvation Army staff and programs

Represent Salvation Army programs to other community agencies and representatives in a respectful and positive manner.

Participate in staff meetings.

Maintain case records, required forms, and reports in the prescribed format.

Comply with Salvation Army procedural requirements, including those set forth in the Policy & Procedure Manual and Employee Handbook.

Prepare water, coffee, and snacks for guests when available.

General cleaning (mopping, sweeping, wiping down) common areas as assigned.

Work with the janitorial staff as assigned.

Perform other duties as requested.

HS Diploma or GED

Minimum of 6 months of experience in public contact/customer service

Experience in a social service shelter / residential preferred

WA Driver's License preferred

An ability to engage with diverse populations in a respectful and culturally responsive manner.

Demonstrates a commitment to the values of equity and inclusion by honoring diverse characteristics and expressions of personal identity.

Detail-oriented – attention to detail required

Self-starter

Team player

Strong use of the English language in verbal and written communication

Excellent interpersonal skills

Effective communication and telephone skills

Ability to work in a fast-paced environment and maintain poise under pressure

Customer service mindset

Ability and willingness to keep information confidential

Ability to pass a "Protecting the Mission" background check, as required by the Salvation Army

Ability to successfully complete Salvation Army child safety/vulnerable adult ("Protecting the Mission") background/reference check procedure

Basic mathematical skills (addition, subtraction, division, & multiplication)

Willingness to abide by the Salvation Army's drug and alcohol

Knowledge of Microsoft Word and Excel preferred

Knowledge of Microsoft Power Point

Knowledge of the use of email programs, such as Outlook

Working knowledge of integrated database applications and ability to use new software programs with basic training.

Ability to rapidly travel over uneven surfaces, up and down steps, up and down ramps, and to climb stepladders, as necessary to perform duties of the

Ability to grasp, push, pull objects such as files, file cabinet drawers, and reach overhead

Ability to lift to 45

Qualified…