Case Manager

Position

Full-time

$27.65 - $29.70/hour

• Generous Paid Time Off – new employees accrue up to 31 paid days off, including 15 flexible use PTO days, 10 paid holidays, 2 personal days, and the final week of the year.
• Comprehensive medical, dental, and vision insurance with medical premiums starting as low as $39 biweekly (must work 30+ hrs/week).
• Optional Life, Critical Illness, and Pet Insurances available.
• 401k with immediate vesting and employer contributions of 3% of gross salary following 1 year of service.
• Mental health coverage through Teledoc Mental Health that includes both therapists and psychiatrists.
• Roadside Assistance for all employees.
• Long Term Disability Insurance (must work 30+ hrs/week).
• Teledoc Health Coverage (if working 30+ hrs/week).
• Vision, prescriptions, and entertainment discounts.

• Understands and practices safekeeping of client protected health information per Bridgeways’ HIPAA policies and procedures.
• Maintain a reliable attendance record and adhere to scheduling requirements based on business and clients’ needs.
• Provides direct Social and Community Services to facilitate housing placement and post-placement stabilization to clients involved in housing case management services, completing day‑to‑day tasks, paperwork, documentation, and HMIS entries.
• Provides case management, referral, and supportive counseling using Motivational Interviewing to coordinate with other resources and assist clients in obtaining benefits and documentation.
• Represents Bridgeways in community and regional activities, committees, and work groups as requested.
• Establishes liaisons and relationships with appropriate community agencies to meet current and future housing needs.
• Attends scheduled Sponsoring Agency meetings, maintains knowledge of Shelter Plus Care program requirements and submission of reports.
• Stays abreast of WA State landlord‑tenant law, screening laws, and other relevant regulations.

• Conduct assessments to identify participants’ needs and preferences.
• Work with participants to develop short and long‑term measurable goals and individualized community integration plans.
• Provide service‑planning support and participate in person‑centered plan meetings.
• Coordinate and link participants to community support services, including primary care, behavioral health, and independent living supports.
• Assist participants with benefit applications, navigation, and monitoring, coordinating with the social service agency.
• Support participants in developing independent living skills.
• Coordinate with participants to review, update, and modify housing support and crisis plans.
• Connect participants to long‑term tenancy resources.
• Work with private market and scattered‑site landlords to grow and foster housing opportunities.
• Act as liaison with landlords to promote participant success.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Two years’ experience in a social service or behavioral health agency working with adults with chronic and persistent mental illness and familiarity with low‑income housing resources.
• Lived experience congruent with the target population and/or Peer Certification may substitute for the social service agency requirement.
• Knowledge of Medicaid, BHO, WAC, and managed care client requirements for clinical services and documentation.
• Experience in effective provision of clinical behavioral health services in adult mental health.
• Knowledge of current behavioral health care practices.
• Knowledge of CQI, quality assurance, and quality improvement processes.
• Knowledge of local, state, and federal housing guidelines, trends, and funding opportunities;
  Landlord/Tenant law;
  Fair Housing laws; HMIS;
  Shelter Plus Care Guidelines; and community housing resources.

• Ability to read, analyze, and interpret financial reports and legal documents.
• Ability to respond to common inquiries or complaints from clients, regulatory agencies, or business community members.
• Ability to understand and contribute to grant requests for housing funding.