Family Support Coach (Case Management

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Full Time Professional Everett, WA, Everett, WA, US

8 days ago Requisition

Salary Range: $25.00 To $35.00 Hourly

This position provides services across multiple Housing Hope properties throughout Snohomish County and requires regular travel between locations. Candidates must possess a reliable vehicle, a valid driver's license, and the ability to travel throughout the county.

Housing Hope and Hope Works agencies are the largest non-profit developer of affordable housing and provider of human services in Snohomish County and Camano Island. Our mission is to promote and provide affordable housing and tailored services to reduce homelessness and poverty for residents of Snohomish County and Camano Island. We achieve this through a variety of interventions including wrap around services, tailored case management, children’s services, subsidized housing opportunities, adult life skills classes, and access to employment, education, and on-the-job training support

The Family Support Coach provides trauma-informed assessment, case management, and support services to individuals and families transitioning out of homelessness. This role partners with residents to strengthen housing stability, increase income, and build the skills needed for long-term self-sufficiency. The position also contributes to the ongoing development and improvement of service delivery models to better meet participant needs

To perform this job successfully, an individual must be able to perform each essential function satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Assess, orient, and facilitate the entry of individuals and families experiencing homelessness into their new homes.
• Understand the challenges of working with a population affected by homelessness, with a history of domestic violence, substance abuse, gang affiliation and other traumatic circumstances and choices that our residents may face.
• Provide case management and develop individualized family service plans including identification of existing barriers to self-sufficiency, setting housing and income goals, and developing an action plan.
• Evaluate progress and accomplishments of goals regularly, adjusting as needed to improve outcomes. Make referrals to appropriate internal and external providers and resources.
• Coordinate and advocate for the involvement of appropriate professionals from other agencies.
• Partner with Property Management staff regarding move in and departure of families and identify challenges with residents as it pertains to maintaining housing and/or abiding by the lease agreement.
• Record case notes of all notable interactions with participants including high level conversation topics, goal setting, recommended referrals (internal and external), and overall progress.
• Schedule and conduct community engagement activities to encourage community building.
• Maintain accurate and on-going documentation following contract requirements, agency and department policies and procedures.
• Respond to client emergencies.
• Participate in and contribute to team building.
• Attend agency and department meetings.
• Attend inter-agency and networking meetings as appropriate.
• Other tasks and responsibilities as assigned and required by program goals and objectives.
• Assist with other agency requirements as directed.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• The employee is regularly required to stand; climb or balance; stoop, kneel, crouch, or crawl.
• The employee must occasionally lift, carry, push, and pull up to 25 lbs. frequently. Items that are over 25 lbs. must be lifted, carried, pushed, pulled, or moved with proper equipment for assistance…