EVNSC Case Manager

General Statement

The Salvation Army is a branch of the Christian Church, and the ultimate goal of all programs is spiritual regeneration of all people.

The Case Manager provides trauma-informed, housing-focused case management, and general and intensive social services for single adults, often with co-occurring disorders, who are experiencing homelessness, which includes: all or part of a comprehensive housing readiness assessment (HRA), individualized service plan (ISP), and service-intensive case management intended to assist the individual towards self‑sufficiency. The case management program engages clients using strength‑based, client‑centered methodologies in order to establish an alliance to ensure that the client is respected, motivated, and supported to reach goals identified by the client and case manager.

Key program goals include exits into permanent housing, increased household income, and connections to community resources.

The Case Manager provides personal, direct services in unusually complex situations or as required by unique circumstances. This position works in concert with other case management staff and is under the direct supervision of the Client Services Manager. The Case Manager is also responsible for obtaining advanced training in areas relevant to populations served and for training other Case Managers using the knowledge and skills received from training.

• Provide comprehensive case management that includes but is not limited to: screening and assessing clients; creating, implementing and monitoring individual service plans; crisis intervention; connecting clients to health, mental health, employment, housing and other community resources; serve clients with varying degrees of vocational, social, cultural, and/or medical impairments hindering economic independence; provide crisis intervention to individuals in a goal directed, task centered, and time limited manner;
  
  provide information regarding services and provide transportation as needed to people seeking services.
• Continually monitor and evaluate each client’s progression through their case management plan and develop corrective action revisions to the plan as needed.
• Foster a professional and welcoming environment in all interactions with clients, guests, vendors, and colleagues, regardless of differing identities, backgrounds, beliefs, and choices.
• Participates in training as assigned and coordinates in‑house training for staff based on training.
• Develops and maintains team effort by modeling appropriate team behavior and utilizing opportunities to promote team building.
• Collaborate with fellow staff members, be available for consultation on client cases as needed, and report pertinent information to the Program Manager. Provides support for complex cases. Work in tandem with other case managers to assist clients in reaching their case plan goals.
• Participates in unit staff meetings and in case management meetings, and provides case summaries and client status information.
• Adhere to strict boundaries and professional ethics in the care of others.
• Monitor adherence to program rights, responsibilities, and policies.
• Along with the Client Services Manager, cover shifts if necessary.
• Assists with scheduling and performing periodic review of case files, case notes, and other pertinent information for quality assurance and compliance with funding contract requirements.
• Assists the Client Services Manager in tracking and assigning clients to case managers.
• Actively participates in spending down appropriate funds for programs; works with the Program Manager and Business Manager to stay within budget limits and spending needs.
• Assists the Client Services Manager with the development of case management standards, guidelines, and paperwork to assure high‑quality case management to program participants
• Assist individuals in developing an aftercare Housing Stability Plan and identifying the steps required to accomplish goals to move the person from homelessness to self‑sufficiency.
• Successfully exits clients from the program using progressive engagement strategies.
• Try to maintain weekly…