Dispatcher, Transportation

Overview

Open to Current Community Transit and Transdev Employees Only

Location # 57230 - Transdev Supervisors/Dispatchers

Posting Open Until July 27th at 11:59 p.m

As a Dispatcher, you will ensure safe and reliable service throughout our service area by dispatching and scheduling vehicles, coordinating vehicles in the yard, and communicating by radio with coach operators and their vehicles. You will need to perform duties in any of the following Dispatcher roles:

• Window Dispatcher
• Radio Dispatcher
• Yard Dispatcher

All Dispatch Assignments:

• Enter data into computer. Communicate with employees by email in a professional manner, maintaining confidentiality of sensitive information.
• Respond to operator questions about routes and assignments. Explain relevant procedures.
• Stay current on all department procedures. Understand and apply rules and guidelines fairly and consistently.
• Facilitate inter- and intra-agency communications.
• Provide input to management.
• Retrieve DVR footage, transfer footage to other mediums, and accurately log tape pull requests.
• Open Mobile Operations Center when required.

Window Dispatcher Assignment:

• Fill open work needs by assessing the quantity of work needing coverage and matching with available staff.
• Monitor sign-in terminal and document attendance infractions. Complete and submit absence data to the scheduling system.
• Prepare for staff shortages as they occur for service coverage and change start-time calls for the next day.
• Receive and relay board and overtime schedules to coach operators by phone.
• Distribute mail and other company documents to coach operators.
• Control distribution of relief driver keys.
• Inspect and ensure operator uniform standards are met.
• Receive, log and prepare lost and found items for delivery to the Ride Store.

Radio Dispatcher Assignment:

• Monitor and enter radio traffic data on log sheet.
• Respond to alarms, emergencies, and accident calls from coach operators.
• Respond to radio requests from coach operators, transportation supervisors, transit police, and security staff.
• Receive and log coach numbers. Enter numbers to match appropriate coaches.
• Make connections and public service calls for passengers who are requesting assistance.
• Work with the Advanced Public Transportation System (APTS).
• Stay current on all re-routes that affect the service area.

Yard Dispatcher Assignment:

• Contact Maintenance in the event of mechanical breakdowns. Coordinate assignment of new equipment or staff to cover routes as necessary.
• Direct vehicle parking assignments in the yard and ensure vehicles are parking in assigned spaces.
• Coordinate vehicle assignments to assist Maintenance Leads in scheduling work. Track vehicle maintenance status.
• Survey the yard frequently throughout the shift to gather and update vehicle inventory, status, and location information.
• Assist operators with coach-related problems in the yard, including facilitating repairs or change-outs.
• Move fleet around on different routes as needed, to rotate high/low mileage routes between like vehicles.
• Assign coaches to routes daily, ensuring appropriate vehicle type is assigned based on route and operational requirements.
• Enter data and maintain coach assignments in software system.
• Inspect and log vehicle damage reported in the yard.
• Maintain non-revenue vehicle assignments for coach operators and supervisors.
• Pull and download video recordings.

Perform other duties of a similar nature or level.

Minimum Qualifications

• One year of experience in an environment dealing with critical or emergency situations.
• One year of experience working with computer applications including word processing and email.
• Ability to work weekdays, weekends, and holidays in varying shifts and for extended hours.
• Valid Washington State Driver’s License
• Must obtain a valid Washington State Commercial Driver’s License Class B or A, with passenger endorsement and with airbrake restriction removed, within six months of hire date.
• Ability to maintain regular and reliable attendance.

An equivalent combination of education and experience to successfully perform the job duties is also accepted

Knowledge Requirements

• Operation of basic office machines and…