Senior Automotive Service Advisor

We are seeking an experienced senior automotive service advisor to join our team!

This role combines high-level service advising with additional administrative and operational support for the service manager. The ideal candidate is someone who thrives in a fast-paced environment, delivers exceptional customer service, and has the leadership capability to support the overall efficiency of the service department.

• Greet customers, assess service needs, and advise on recommended maintenance and repairs
• Prepare repair orders, communicate with technicians, and provide clear updates to customers
• Ensure a high level of customer satisfaction through professionalism, accuracy, and follow-through
• Assist the Service Manager with administrative tasks, including scheduling, workflow coordination, reporting, and quality control
• Help maintain department organization and support daily operations to enhance efficiency
• Review service history, warranty coverage, and pricing with customers
• Handle customer concerns and help maintain positive dealership relationships
• Contribute to process improvements and department performance goals

• 3+ years of automotive service advisor experience required
• Strong understanding of vehicle maintenance and repair processes
• Exceptional communication, customer service, and problem-solving skills
• Ability to multitask in a fast-paced service environment
• Experience with dealership management systems (DMS) and service software
• Strong organizational skills with the ability to assist in administrative functions
• A team-oriented mindset with leadership potential
• Valid driver’s license

• Competitive pay with performance bonuses
• Health, dental, and vision benefits (if applicable)
• Paid time off and holidays
• Ongoing training and development
• Opportunities for advancement within the service department