Front Desk Attendant
Job in
Ewa Beach, Honolulu County, Hawaii, 96706, USA
Listing for:
The Salvation Army USA Western Territory
Part Time
position
Listed on 2026-02-01
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, Bilingual
Salary/Wage Range or Industry Benchmark: 15 - 15.5 USD Hourly
USD
15.00
15.50
HOUR
Job Description & How to Apply Below
Overview
The Salvation Army — Hawaiian and Pacific Islands Division, Ray and Joan Kroc Corps Community Center, Kapolei, Hawaii
Job Description Rev: 10/17/24
Position Title: Front Desk Attendant
Department: Ray and Joan Kroc Corps Community Center (Kroc Center Hawaii)
Supervisor: Member Services Manager
FLSA Status: Non-Exempt
Classification: Part Time, Hourly $15.00 - $15.50
Position Summary
The Front Desk Attendant is responsible for providing exceptional customer service experiences. The Front Desk Attendant will be responsible for membership sales and/or verifying membership through a Point of Sales (POS) system, providing information, and answering questions about available programs and retention and appreciation of all guests. The Front Desk Attendant will have a deep commitment to the mission of The Salvation Army, which will be evident in professional life and representation of The Salvation Army Ray and Joan Kroc Corps Community Center in the community.
Minimum Requirements High School Diploma or GED equivalency.Must be computer literate with proficient typing skills and the ability to use new software programs with basic training.Must have excellent telephone skills with the ability to maintain a non-judgmental attitude in working with guests, members and staff.Preferred
Education and Experience Experience with a Point of Sales (POS) system preferred.Experience in membership recruitment preferred.Two years' experience as a cashier and/or in customer service preferred.Essential Functions
Greet members and guests as they enter Kroc Center Hawaii and ensure that members and guests feel welcome and have a positive experience. For example, smile, make eye contact, use member's or guest's name whenever possible, ensure that questions are answered.Conduct informative tours of the Kroc Center Hawaii. Provide membership information to interested parties and explain the benefits of membership to all guests and visitors.Process membership applications and guest passes for guests and members according to established procedures.Receive payment by cash, check, credit card or debit card. Compute and record totals of transactions; issue receipts, credits or change due to guests or members utilizing the POS kiosk system. Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.Monitor and verify access of members and guests into the appropriate areas; ensure that there is no misuse or abuse of identification cards.Provide prompt, professional, and courteous customer service by knowing current program and activity offerings and helping guests and members have inquiries effectively addressed.Promote/sell programs and special events, making insightful recommendations that reflect the needs/interests of members and guests. Promote memberships, guest passes, and retail items utilizing the POS kiosk system.Receive and answer incoming telephone calls and visitors in a friendly and businesslike manner; direct calls/inquiries to appropriate program/staff in a timely manner. Communicate with members, guests, co-workers, and the general public using appropriate verbal and written language skills.Maintain orderliness and cleanliness of the membership lobby and front desk; ensure public areas are safe, clean, and neatly arranged at all times.Responsible for opening and closing duties and securing the POS area at the end of shift.Handle and resolve member and guest complaints by obtaining and evaluating relevant data. Follow up to ensure high-level satisfaction and determine future requirements. Notify the Member Services Manager or leads of issues and refer guests or members for further action as needed.Notify appropriate department, staff, or manager to resolve issues, or handle simple issues personally.Assist Services Manager and leads in maintaining a membership database; ensure confidentiality of all data.Provide administrative support including filing, data entry and mailing.Provide back-up support for Child Watch.Adhere to The Salvation Army policies and procedures in handling cash and accounting procedures. Assist in receipt and safekeep of all…
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