Guest Experience Representative

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Guest Experience & Event Operations | Part-Time, Non-Exempt (Hourly)
The Line Up at Wai Kai – ?

Ewa Beach, Hawai?i

The Line Up at Wai Kai is seeking friendly, organized, and service-driven Guest Experience Representatives to support guest interactions across our premier waterfront destination. As one of the first points of contact for our guests, this role plays a key part in shaping memorable experiences — from the moment guests inquire or arrive, through check-in, activities, and events.

This position is ideal for someone who enjoys working with people, stays calm in a fast-moving environment, and takes pride in delivering thoughtful, polished service in a guest-focused setting.

Be part of a premier, lifestyle-driven waterfront destination

Gain hands‑on experience in guest services, events, and operations

Work in a highly visible, guest‑facing role where your impact matters

Support a variety of locations and experiences across the property

Join a collaborative team that values professionalism, adaptability, and care

Guest Services & Engagement

Serve as a front‑line representative by greeting guests and assisting with memberships, passes, and reservations

Act as an in‑person check‑in representative for activities, ensuring all required documentation is completed accurately

Provide clear, friendly information about activities, pricing, hours, amenities, and events

Support Stoke Monitor shifts by welcoming guests, providing directions, monitoring assigned areas, and creating a positive onsite presence

Answer phone calls and respond to in‑person guest inquiries related to bookings, services, and general information

Assist guests with navigating availability, policies, and options, offering guidance and recommendations when appropriate

Support call center operations by completing bookings and managing guest profiles

Process transactions and payments accurately using the POS system

Maintain accurate guest records, including waivers, contact details, and booking information

Provide onsite support for events, including guest assistance, setup, and breakdown as needed

Collaborate with supervisors and team members to address concerns and elevate issues appropriately

Ensure workstations, kiosks, POS areas, and tablets are clean, organized, charged, and fully operational

Work collaboratively with other departments to support smooth daily operations

Share guest feedback and operational observations with supervisors and the Guest Experience Manager

Strong customer service mindset with patience, professionalism, and enthusiasm

Clear verbal communication and active listening skills

Ability to problem‑solve calmly and efficiently in guest‑facing situations

Willingness to collaborate across teams and adapt to changing needs

Organized, dependable, and attentive to detail

Interest in water‑based or outdoor activities is a plus, but not required

No prior experience required — training will be provided

Customer service experience is helpful but not necessary

Ideal for individuals seeking their first job or building early career skills

Fluency in oral and written English

Open availability required, including at least one weekday, one weekend day, holidays, and special events

Combination of desk‑based and active work, including sitting, standing, walking, bending, and kneeling

Light physical work, with the ability to lift up to 20 lbs occasionally and up to 10 lbs frequently

If you enjoy working with people, take pride in creating welcoming experiences, and want to be part of a premier destination known for quality and care, we encourage you to apply.

Apply today and tell us a bit about yourself, we look forward to connecting with you.