Front Desk Attendant

Front Desk Attendant

The Salvation Army Hawaiian and Pacific Islands Division Ray and Joan Kroc Corps Community Center Ewa Beach, Hawaii

Job Description Rev: 12/5/24

POSITION TITLE:

Front Desk Attendant DEPARTMENT :
Ray and Joan Kroc Corps Community Center (Kroc Center Hawaii) SUPERVISOR :
Member Services Manager FLSA STATUS :
Non
- Exempt CLASSIFICATION:
Part Time, Hourly GENERAL STATEMENT:
The Salvation Army is a branch of the Christian Church, and the ultimate goal of all programs is a spiritual, emotional and physical regeneration of all people. MISSION STATEMENT :
The Salvation Army, an international movement, is an evangelical part of the universal Christian Church. Its message is based on the Bible. Its ministry is motivated by the love of God. Its mission is to preach the Gospel of Jesus Christ and to meet human needs in His name without discrimination. KROC CENTER HAWAII VISION:
Kroc Center Hawaii is a community center where families, individuals and relationships thrive in the name of Jesus. POSITION SUMMARY :
The Front Desk Attendant is responsible for providing exceptional customer service experiences. The Front Desk Attendant will be responsible for membership sales and/or verifying membership through a Point of Sales (POS) system, providing information, and answering questions about available programs and retention and appreciation of all guests. The Front Desk Attendant will have a deep commitment to the mission of The Salvation Army, which will be evident in his or her professional life and the manner in which he or she represents The Salvation Army Ray and Joan Kroc Corps Community Center in the community.

MINIMUM REQUIREMENTS:

High School Diploma or GED equivalency. Must be computer literate with proficient typing skills and the ability to use new software programs with basic training. Must have excellent telephone skills with the ability to maintain a non-judgmental attitude in working with guests, members and staff. PREFERRED

EDUCATION AND EXPERIENCE:

Experience with a Point of Sales (POS) system preferred. Experience in membership recruitment preferred. Two years' experience as a cashier and/or in customer service preferred. ESSENTIAL FUNCTIONS :
Greet members and guests as they enter Kroc Center Hawaii and ensure that members and guests feel welcome and have a positive experience. Conducts informative tours of the Kroc Center Hawaii. Provides membership information to interested parties and explains the benefits of membership to all guests and visitors. Processes membership applications and guest passes for guests and members according to established procedures.

Receive payment by cash, check, credit card or debit card. Compute and record totals of transactions; issue receipts, credits or change due to guests or members utilizing the Point of Sale (POS) kiosk system. Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change. Monitor and verify access of members and guests into the appropriate areas;

ensure that there is no misuse or abuse of identification cards. Provides prompt, professional, and courteous customer service by knowing current program and activity offerings and helps guests and members have their inquiries effectively addressed. Promote/sell programs and special events, making insightful recommendations that reflect the needs/interests of members and guests. Promote memberships, guest passes, and retail items utilizing the POS kiosk system.

Receive and answer incoming telephone calls and visitors in a friendly and businesslike manner; direct calls/inquiries to appropriate program/staff in a timely manner. Communicate with members, guests, co-workers, and the general public using appropriate verbal and written language skills. Maintains the orderliness and cleanliness of the membership lobby, front desk, and makes sure public areas are safe, clean, and neatly arranged at all times.

Responsible for all opening and closing duties and securing the POS area at the end of shift. Handle and resolve member's and guests' complaints, by obtaining and evaluating all relevant data to handle complaints and inquiries. Follow up with members and guests to ensure high-level satisfaction and determine future requirements. Notify the appropriate department, staff, or manager to resolve issues, or by handling simple issues personally.

Assist Services Manager and leads in maintaining a membership database of records utilizing a complex computer program. Ensures confidentiality of all data. Provide administrative support to include filing, data entry and mailing. Provide back-up support for Child Watch. Adhere to The Salvation Army's policies and procedures in handling cash and accounting procedures. Assist in the receipt and safekeep of all cash from each program venue.

Assist the Member Services Manager and leads to ensure staff communicates daily with the Facilities Department to address cleanliness and maintenance related…