Banquet Server Job Ewa Beach area,Hawaii USA,Hospitality / Hotel / Catering

The Salvation Army

Hawaiian and Pacific Islands Division

Ray and Joan Kroc Corps Community Center

Job Description rev:
January 2024 POSITION TITLE

Banquet Server

DEPARTMENT

Ray and Joan Kroc Corps Community Center (Kroc Center Hawaii)

SUPERVISOR

Sales and Events Manager

FLSA STATUS

Non Exempt

CLASSIFICATION

On Call, Hourly Pay $14.00

GENERAL STATEMENT

The Salvation Army is a branch of the Christian Church, and the ultimate goal of all programs is a spiritual, emotional and physical regeneration of all people.

MISSION STATEMENT

The Salvation Army, an international movement, is an evangelical part of the universal Christian Church. Its message is based on the Bible. Its ministry is motivated by the love of God. Its mission is to preach the Gospel of Jesus Christ and to meet human needs in His name without discrimination.

KROC CENTER HAWAII VISION

Kroc Center Hawaii will be a dynamic and flourishing gathering place for diverse community; where all are welcomed, inspired, and transformed through the love of Christ.

POSITION SUMMARY

The Banquet Server will be responsible primarily for food and beverage service, clearing tables, set up and clean-up of all banquet functions and will be expected to meet and exceed the expectations of all of guests. They will be dedicated to provide an exceptional experience at each celebration.

The Banquet Server will have a deep commitment to the mission of The Salvation Army, which will be evident in his or her professional life and the way he or she represents The Salvation Army Ray and Joan Kroc Corps Community Center in the community.

REQUIRED EDUCATION AND EXPERIENCE

High School diploma or GED equivalent.

Fluent or proficient in the English language.

At least one year previous banquet or restaurant service experience.

PREFERRED EDUCATION AND EXPERIENCE

Previous customer service experience preferred.
Extensive experience in food and beverage industry, specifically banquet service desired.

ESSENTIAL FUNCTIONS

Maintain a commitment to customer service and guest satisfaction.

Available to work weekends, evenings, and holidays as needed.

Able to communicate effectively with event organizers, team members, and guests. The ability to follow verbal directions accurately in a primarily English-speaking environment is crucial to ensuring seamless banquet operations and providing exceptional service.

Performs all guest contact activities such as serving food and beverage, responding to guests' inquires in cordial, efficient and professional manner.

Ensures food and beverage is served while maintaining a consistent presentation and proper temperatures.

Have knowledge of events, menu items, table settings, service ware and the correct preparation and garnishing methods.

Follow directions from Banquet Event Order (BEO) with strong attention to detail.

Report needed repairs or unsafe conditions to supervisor.

Respond quickly to requests from guests, clients, supervisors or management in a timely, friendly and efficient manner.

Resolve and follow up with guest issues promptly and with great care and effectiveness to ensure satisfaction.

Maintain supplies neatly and organized to standards.

Prepare event spaces by setting tables with tablecloths and place settings, setting up buffets and removing all service items like extra glassware and service utensils.

Carry large trays or multiple plates of hot food to serve guests.

Refill beverages as needed, remove each course of dinnerware and replenish flatware as needed.

Maintain high standards of safety and cleanliness and wash hands frequently to avoid cross-contamination.

Perform post-event cleaning tasks and breakdown of service.

Adhere to professional grooming and uniform standards.

Follow and ensure adherence to The Salvation Army Policies and Procedures.

Maintain the Code of Ethics policy, which has been established for the Kroc Center Hawaii.

Attend staff meetings and other administrative meetings.

Maintain regular and punctual work attendance.

Perform other duties as assigned.

MENTAL DEMANDS

Clear verbal communication and active listening
Strong organizational skills and ability to multi-task.
Attention to detail.
Work in a fast-paced environment and maintain poise under pressure.
Maintain a self-motivated and self- directed schedule.
Take projects from beginning through completion.
Respond to crisis situations in a calm and effective manner.
Possess the self-discipline necessary to perform repetitive tasks without lowering quality of work.
Work with limited supervision, and in a team setting with other professionals.
Exercise good judgment and have confidence taking initiative with projects.

PHYSICAL DEMANDS

The position requires sitting; climbing and/or balancing; stooping, kneeling, bending, stretching, crouching and/or crawling; continuous standing; continuous walking; manual dexterity and eye-hand coordination; use of vision; continuous pushing/pulling/lifting/carrying up to 20 pounds without assistance, and occasionally up to 60 pounds with assistance.

COMMUNICATION DEMANDS

The position requires…