Dual Branded Front Desk Supervisor | Hyatt Place + Hyatt | Ho'opili

Overview

What You’ll Do: You will be at the center of the hotel's universe - the front office. You will have an opportunity to stretch your leadership muscles as the front desk team leader, responsible for ensuring effective collaboration and teamwork among front desk staff. You will also gain exposure to the business side of the front office, including staffing, scheduling, and expense management as part of your development and growth as a leader.

• Our fast-paced environment requires that you communicate clearly and demonstrate a high level of professionalism.
• Provide training and guidance for front desk staff on hotel standard operating procedures and departmental standards.
• Step in to complete daily hotel front desk tasks.
• Assist the Guest Services Manager with monitoring performance and attendance.
• Balance daily paperwork: cash drawer, deposits, reconciling credit cards and submitting batches.

We’re looking for: Someone with a high school diploma (or equivalent) and one to three years of related experience. You should be able to contribute to a collaborative and diverse team dynamic while quickly assessing situations and creating effective resolutions to problems. A passion for customer service is an absolute must.

Sometimes you’ll be behind a desk, but you should also be prepared to move around since more than half of the time you will be standing or sitting, carrying or lifting up to 50 pounds, walking, bending/twisting, climbing stairs, and more. You must be able to accommodate varying schedules including nights, weekends, and holidays. In exchange for your flexibility, you will receive excellent pay, hotel discounts, F&B discounts, and the opportunity to be part of an ever-growing hotel company.