Custodial Supervisor

Custodial Supervisor

LOCATION:

On-site at Wai Kai, Ewa Beach, Hawai?i DEPARTMENT:
Facilities

REPORTS TO:

Director of Recreation & Facilities

JOB SUMMARY

The Custodial Supervisor is responsible for overseeing the day-to-day custodial operations at Wai Kai, ensuring facilities and public areas are maintained to established standards for cleanliness, safety, appearance, and guest readiness. This position directly oversees Custodial Technicians and Lead Custodial Technicians and is responsible for staffing, scheduling, onboarding, training, daily work assignments, performance management, and overall execution of the custodial operation.

The Supervisor provides direction and support to Lead Custodial Technicians, ensuring they are equipped to guide assigned shifts, coordinate workflow, support team members, and communicate operational needs. While Leads provide day-to-day guidance during assigned shifts, the Custodial Supervisor maintains overall accountability for the team, staffing, performance, training, and consistent execution of custodial standards.

KEY RESPONSIBILITIES

• Oversees the daily operations of the custodial team, including Custodial Technicians and Lead Custodial Technicians.
• Recruits, interviews, and supports the selection of qualified custodial team members in partnership with Human Resources and the Director of Recreation and Facilities.
• Coordinates and oversees onboarding and training for new team members to ensure they are prepared to safely and effectively perform assigned responsibilities.
• Develops and manages employee schedules based on operational needs, property activity, special events, staffing levels, and approved labor plans.
• Assigns daily work areas, priorities, and responsibilities and adjusts team deployment throughout the day as operational needs change.
• Provides direction, coaching, and ongoing support to Lead Custodial Technicians in carrying out daily shift leadership responsibilities.
• Establishes clear expectations for Leads regarding work assignments, team coordination, communication, inspections, and escalation of employee or operational concerns.
• Maintains overall supervisory responsibility for Custodial Technicians and Lead Custodial Technicians, including attendance, performance, conduct, training, and accountability.
• Provides regular coaching and feedback and addresses performance or attendance concerns in partnership with the Director of Recreation and Facilities and Human Resources, as appropriate.
• Ensures consistent custodial standards are maintained throughout guest-facing, employee, office, restroom, common, event, and other assigned areas.
• Conducts routine inspections of assigned areas and follows up on deficiencies to ensure timely correction.
• Ensures custodial checklists, cleaning schedules, opening/closing responsibilities, and other required documentation are completed accurately and consistently.
• Coordinates custodial coverage and support for property events, Farmers Markets, group functions, and other operational needs.
• Monitors custodial supplies, chemicals, tools, and equipment and coordinates replenishment, repair, or replacement as needed.
• Ensures cleaning products, chemicals, tools, and equipment are used, labeled, stored, and maintained safely and according to established procedures.
• Trains and reinforces proper cleaning methods, chemical handling, equipment use, safety practices, and Company procedures.
• Maintains awareness of property conditions and responds to spills, cleanliness concerns, safety hazards, and other custodial needs in a timely manner.
• Partners with Facilities, Recreation & Leisure Activities, Guest Experience, Special Events, and other departments to support overall property operations.
• Communicates staffing, facility, safety, supply,…