Recreation & Leisure Operations Manager

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JOB SUMMARY: The Recreation & Leisure Operations Manager provides day-to-day operational
leadership and management support for Wai Kai’s recreation programming and water-based activities,
including Surf operations, Lagoon/Waterfront activities, and associated guest experiences.
This role serves as a key operational leader responsible for supervising frontline teams, coordinating daily
operations, supporting program development, and ensuring consistent execution of safety, service, and
operational standards. Working closely with the Director of Recreation & Facilities, the Manager helps
translate departmental strategy into daily operations while maintaining high-quality guest experiences
and efficient team performance.
The Recreation & Leisure Operations Manager oversees team development, scheduling, operational
readiness, program implementation, and cross-department coordination to ensure the smooth delivery of
Wai Kai’s recreation offerings.

• Provide day-to-day operational oversight for recreation programming across Surf operations,
  Lagoon/Waterfront activities, and related guest experiences.
• Ensure daily operational readiness including staffing levels, equipment availability, safety
  compliance, and activity coordination.
• Support the implementation and execution of new recreation programs, activities, and guest
  offerings.
• Monitor operational performance and guest experience metrics to identify areas for
  improvement.
• Assist the Director in developing operational plans and procedures that support department
  goals.

• Supervise and support recreation team members including Water Activity Safety Attendants and
  program staff.
• Lead onboarding, training, and ongoing development initiatives for recreation staff.
  Conduct regular team check-ins, performance discussions, and coaching sessions.
• Support performance management processes including feedback, corrective action, and
  documentation when necessary.
• Foster a positive team culture that prioritizes safety, collaboration, accountability, and guest
  service.

• Oversee staff scheduling to ensure appropriate coverage across Surf, Lagoon, and Waterfront
  operations.
• Monitor labor utilization and assist in managing staffing levels based on operational demand.
• Review timekeeping and payroll accuracy in coordination with department leadership and HR.
• Support workforce planning initiatives including recruitment, interviews, and onboarding of
  recreation staff.

• Ensure safety protocols and operational procedures are consistently followed across all recreation
  activities.
• Maintain compliance with applicable safety standards, training requirements, and certifications.
• Assist in incident documentation, response coordination, and follow-up actions when needed.
• Promote a culture of safety awareness and proactive risk management among staff.

• Collaborate with Sales & Marketing, Guest Experience, Facilities, and Food & Beverage teams to
  support programming, promotions, and events.
• Coordinate with Engineering and Facilities teams regarding equipment needs, maintenance
  requests, and operational readiness.
• Represent Recreation operations in internal meetings and provide operational updates to
  leadership.

• Track program performance, participation levels, guest feedback, and operational metrics.
• Provide regular operational updates and reports…