Shelter Services Advocate TSN Leeward

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Under the supervision of the Shelter Manager or Program Supervisor, the Shelter Services Advocate is responsible for promoting an environment that provides participants a sense of empowerment, improves their well‑being, and increases their ability to live safely and independently. The Shelter Services Advocate is primarily responsible for ensuring that participants’ basic needs are met—food, clothing, and shelter—and that they are safe and supported while in the shelter program.

The Advocate provides trauma‑informed engagement and services to all participants, focusing on building healthy relationships that empower and help them heal from trauma.
This role is 20 hours or less

• High school, plus additional courses or specialized training at business or community college or other formal training facility or program. Requires ability to understand and carry out assigned duties effectively. Knowledge needed includes stenography, office routines, elementary accounting procedures; operation of equipment such as bookkeeping and billing machines, tabulating equipment, and transcription machines.

• Over one year, up to and including two years of experience.
• Other (Specify):
  • Minimum a high school diploma or equivalent and one (1) year of work experience in the domestic violence field or with a related target group and children.
  • Two (2) years of work experience is preferred. Experience in working with adults and children who have been exposed to domestic violence or a related group is required.
  • Staff who do not meet the experience requirement must have at least six (6) months of work experience in the domestic violence field or with a related target group and complete the following prior to independently providing direct services:
    • Initial training
    • 80 hours of shadowing a qualified staff member in the same position
    • 40 hours of being shadowed by a qualified staff member in the same position
    • Enhanced six (6) months training and close supervision plan submitted to DHS/SSD Designee within the first week of employment.

• Knowledge of domestic violence dynamics and trauma‑informed care highly desired.
• Ability to engage, empower, and communicate effectively, respectfully, and empathetically with survivors from a wide range of backgrounds, cultures, and perspectives.
• Able to work evenings, overnight, and weekends.
• Must be able to work independently and with minimal supervision. On some shifts, the shelter services advocate is the only staff member on duty.

• This job requires a valid Hawaii driver’s license, a clear driver’s abstract, and use of a personal vehicle to transport participants as needed, with willingness to travel across the island as required.
• This position is subject to a criminal background investigation and continued employment is contingent on a record clear of convictions.
• Continued employment in this position is contingent on successful completion of CPR, CPI and/or van driving training as such training is necessary to ensure ability to perform essential functions of this job.
• Continued employment in this position is contingent on successful completion of CPI classes or other Behavioral Management certification as may be contract‑mandated.
• Continued employment in this position is contingent on successful completion of First Aid classes.
• Requires contacts both inside and outside the organization to furnish or obtain information and/or provide participant services. Normal courtesy, tact, and discretion are required.

At Child & Family Service, we are proud to be an equal opportunity employer and prohibit discrimination and harassment of any type without regard to race, color, religion, age, national origin, disability status, genetics, veteran status, sex, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. We apply this to all aspects of employment, including, but not limited to, recruiting, hiring, promotion, transfer, leave of absence, and termination.