Sports Center Office Associate

Role Summary

The Office Associate role at Schafer Sports Center will be responsible for all back‑office operations, including office management, computer program database management, scheduling, billing, inventory, and lesson metrics. The Office Associate may also perform ad‑hoc reception and marketing administrative duties. The role typically reports to the General Manager.

• Monitor and roll up reception’s daily phone logs and close reports into an executive summary email for senior management on a daily basis.
• Review outstanding reception call log on a daily basis and respond to all client calls and inquiries within 24 hours.
• Address scheduling changes and make‑up lesson requests from clientele.
• Ensure that any changes made by the receptionist or other staff are accounted for and are appropriate.
• Act as the point person for client billing.
• Ensure client billing information is up to date.
• Ensure monthly charges are processed in the computer program.
• Alert Manager/Owner when additional supply ordering is required.
• Enforce Schafer Sports Center office procedures and constantly look to update best practices.
• Ensure receptionist/staff is utilizing appropriate "scripts" for answering customer queries.

• High School diplomas with past office management and/or sales experience is a plus.
• Superior communication and interpersonal skills when dealing with clientele.
• Professional demeanor and appearance.
• Constantly stay abreast of Schafer Sports Center’s policies and procedures.
• Proven multi‑tasking experience.
• Ability to constantly "WOW" our customers.