Program Assistant

State

Title:

Program Assistant

Bargaining Unit: CWA

Employment Type:

35 hours per week/Full-time

Internal salary:
Range 16/$51,479.83 - $74,754.15

External salary:
Range 16/$51,479.83 - $58,462.13

UNION POSITIONS:
The internal salary range is used for applicants who are current NJ state employees with underlying classified status for promotional calculations who meet the requirements below. The external salary range is used for candidates who are not NJ state employees who meet the requirements below.

About TCNJ

Founded in 1855, TCNJ offers a highly personalized and collaborative liberal arts education with over 7,400 undergraduates and 700 graduate students. The college is consistently ranked among the top comprehensive colleges in the nation, offering small classes, a 13:1 student-faculty ratio, and an immersive living-learning experience. With a 4-year graduation rate ranked #1 in New Jersey and #9 among U.S. public institutions, TCNJ is a model for public higher education.

Department Summary

The Office of Records and Registration is dedicated to excellence through innovation, collaboration, and accountability. We pride ourselves on offering customer-friendly support services to the campus community in close collaboration with faculty, staff, and administrators. Our mission is to provide effective and efficient services while ensuring the equitable application of college policy and the integrity of the TCNJ degree. Our core themes revolve around leveraging technology to enhance services and streamline business processes, and using data-driven insights to inform decision-making in all areas of operation.

At the heart of our efforts lies a dedication to serving the needs of students, alumni, faculty, staff, and the wider community, ensuring the continued success of TCNJ.

Position Overview:

The Office of Records and Registration at The College of New Jersey is seeking a dynamic individual to fill the position of Program Assistant. This position reports to the Assistant Director of Records and Enrollment, and encompasses a diverse range of responsibilities aimed at supporting the needs of our students, faculty, staff, and external stakeholders. As a vital member of our team, the Program Assistant serves as the first point of contact in a high-traffic student service office environment.

The Program Assistant will provide excellent customer service and direct students, staff, and faculty to the right person(s) to provide support. They will play a pivotal role in ensuring the smooth operation of our office.

Responsibilities:

* Front Desk and Office Management:
Manage student worker hiring, training, scheduling, payroll, and budget;
Serve as the primary point of contact, in addition to student workers, when community members enter the office;
Monitor the office email and phone lines, ensuring that student workers are responding accurately and in a timely manner; answer phone calls; respond to and forward emails to appropriate staff within the office;
Complete office supply orders;
Submit IT and facility work orders including new employee on-boarding and printer/copier maintenance;
Assist with coordinating office events and outings;
Maintain office lobby area including filing and storage cabinets.

* Student Records Transactions:
Primary staff-person for Student Records Transactions including changes of major/minor, advisor updates, student demographic updates, enrollment verifications, pre-major review and updates, enrollment transaction overrides such as repeat of course;
Provide backup for transcript data entry into PAWS.

* Enrollment and Degree

Certifications:

Process enrollment verifications upon request; coordinate with other offices such as Athletics, Financial Aid, General Counsel, and Student Affairs to complete and certify enrollment and degree information for NCAA eligibility, National Guard Waivers, Transfer College Reports, etc.; notarize diplomas and transcripts.

* Marketing and Communications:
Update the office website and social media platforms, ensuring content accuracy and relevance maintain office bulletin board and display information; distribute digital signage and marketing materials for use across campus.

* Other:
Participate in campus wide events such as Orientation and Commencement; provide general guidance to students in navigating campus resources and college processes; undertake other records-related duties as assigned by supervisory personnel.

Qualifications:

Required:

* REQUIREMENTS:

NOTE:

Applicants must meet one of the following or a combination of both experience and education. Thirty (30) semester hour credits are equal to one (1) year of relevant experience.

* Four (4) years of professional position-related experience.

OR

* Possession of a bachelor's degree from an accredited college or university.

OR

* Possession of an associate's degree; and two (2) years of professional position-related experience.

* Upon hire, expected to register as NJ Notary Public.

Preferred:

* Higher education experience.

* Student…