Director of Business Operations

Director of Business Operations - Program Enterprise Pay range and compensation package

Compensation: $ - $ / annual

• Top 401k plans in the industry. Employer contribution of 5% and 6% match, for a total of 11%.
• Comprehensive Medical and Dental Benefits.
• Paid Time Off:
  Personal, Vacation & Sick;
  Paid Holidays.

The Arc Mercer is a trusted leader in providing comprehensive support and services for individuals with intellectual and developmental disabilities (IDD) across Mercer County. For over 70 years, we have been dedicated to creating a more inclusive community by empowering individuals to live fulfilling and independent lives. At The Arc Mercer, we don't just talk about change - we build it.

Our mission-driven team thrives on innovation, inclusivity, and impact.

This is a rare opportunity for a true entrepreneur at heart—someone who has owned or operated a business, franchise or led a Business Operations Unit. The ideal candidate thrives when given autonomy, accountability, and the chance to build something meaningful. You will lead a mission‑aligned, revenue‑generating program within the larger organization serving adults with developmental disabilities. Think of it as running your own business, but with a social impact engine behind you.

• Business Operations – 70%
• Oversee daily business operations for revenue generating business units that function like enterprises within the larger organization.
• Develop and implement operational systems that ensure efficiency, quality, and compliance.
• Drive entrepreneurial growth by identifying new service opportunities and improving existing offerings.
• Lead and manage multi‑site operations to ensure consistent, high‑quality service delivery
• Develop and implement operational strategies, KPIs, and performance standards
• Oversee workforce planning, scheduling, and labor optimization
• Budget & Financial Management – 20%
• Develop and manage program budgets with a focus on sustainability and growth.
• Monitor financial performance and adjust operational strategies to meet revenue targets.
• Ensure responsible resource allocation aligned with organizational goals.
• Prepare competitive bid proposals for service contracts and partnership opportunities.
• Collaborate with leadership to evaluate feasibility, pricing, and strategic fit.

• Experience owning or operating a business or franchise.
• Heavy Business Operations background.
• Strong entrepreneurial mindset with a passion for building and improving systems.
• Proven change agent who thrives in environments that require innovation and adaptability.

• Experience in the following areas will be beneficial:
  Food Service, Landscaping, Janitorial services, Fulfillment and/or Document Imaging.

The Arc Mercer is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.

Have Questions? Email us at recruiter or call  for more information.

We are committed to providing an inclusive and accessible hiring process. If you require a reasonable accommodation or assistance with your application, please contact us at accommodations.

All offers of employment are contingent upon the successful completion of a background check, drug screening, physical exam, PPD test, and verification of an acceptable driving record.