Director of Business Operations - Social Enterprise

Position: Director of Business Operations - Social Enterprise

Compensation: $110,000-$120,000 yearly

Status: Full-Time, 100% On-Site

Category: Exempt

• Top 401k plans in the industry. Employer contribution of 5% and 6% match, for a total of 11%
• Comprehensive Medical and Dental Benefits
• Paid Time Off:
  Personal, Vacation & Sick;
  Paid Holidays

The premier provider in the industry, The Arc Mercer operates multiple profit centers that generate more than 7 million dollars in annual revenue while delivering life‑changing support to adults with intellectual and developmental disabilities. For over 70 years, we have set the standard for excellence in community based services, combining mission driven purpose with strong operational performance. We are built for leaders who want to drive meaningful impact at scale - we build it, measure it, and expand it to strengthen the communities we serve.

This is a rare opportunity for a true entrepreneur at heart—someone who has owned or operated a business, franchise or led a Business Operations Unit. The ideal candidate thrives when given autonomy, accountability, and the chance to build something meaningful. You will lead a mission‑aligned,
revenue‑generating program within the larger organization serving adults with developmental disabilities. Think of it as running your own business, but with a social impact engine behind you.

• Business Operations – 70%
• Oversee daily business operations for revenue generating business units that function like enterprises within the larger organization.
• Develop and implement operational systems that ensure efficiency, quality, and compliance.
• Drive entrepreneurial growth by identifying new service opportunities and improving existing offerings.
• Lead and manage multi‑site operations to ensure consistent, high‑quality service delivery
• Develop and implement operational strategies, KPIs, and performance standards
• Oversee workforce planning, scheduling, and labor optimization
• Budget & Financial Management – 20%
• Develop and manage program budgets with a focus on sustainability and growth.
• Monitor financial performance and adjust operational strategies to meet revenue targets.
• Ensure responsible resource allocation aligned with organizational goals
• Client Facing & Bid Proposals – 10%
• Prepare competitive bid proposals for service contracts and partnership opportunities.
• Collaborate with leadership to evaluate feasibility, pricing, and strategic fit.

• Experience owning or operating a business or franchise.
• Heavy Business Operations background.
• Strong entrepreneurial mindset with a passion for building and improving systems.
• Proven change agent who thrives in environments that require innovation and adaptability.

• Experience in the following areas will be beneficial:
  Food Service, Landscaping, Janitorial services, Fulfillment and/or Document Imaging.

Contact us at recruiter or call for more information.

We are committed to providing an inclusive and accessible hiring process. If you require a reasonable accommodation or assistance with your application, please contact us at accommodations
.

All offers of employment are contingent upon the successful completion of a background check, drug screening, physical exam, PPD test, and verification of an acceptable driving record.