Admissions Counselor

Professional Services Specialist 4

Bargaining Unit: AFT

Employment Type:

35 hours per week/Full-time

Internal salary: $57,072.15 - $91,302.36

External salary: $57,072.15 - $65,629.71

The internal salary range is used for applicants who are current NJ state employees with underlying classified status for promotional calculations who meet the requirements below. The external salary range is used for candidates who are not NJ state employees who meet the requirements below.

Founded in 1855, TCNJ offers a highly personalized and collaborative liberal arts education with over 7,400 undergraduates and 700 graduate students. The college is consistently ranked among the top comprehensive colleges in the nation, offering small classes, a 13:1 student‑faculty ratio, and an immersive living‑learning experience. With a 4‑year graduation rate ranked #1 in New Jersey and #9 among U.S. public institutions, TCNJ is a model for public higher education.

The primary responsibility of the Admissions Counselor will be to recruit first‑year students in‑state and out‑of‑state and serve as a transfer support. The counselor will engage and participate in off‑ and on‑campus recruitment events such as college fairs, high school visits, panels, and presentations in both an in‑person/virtual modality (whichever is required). The counselor will also review applications holistically and efficiently.

This role includes supporting the recruitment effort of the Office of Admissions, providing exceptional customer service for students, their families, and other external and internal stakeholders. The counselor will maintain regular communication via phone, email, and in‑person meetings with all stakeholders, with an emphasis on in‑state and out‑of‑state recruitment. Finally, the Admissions Counselor assists projects that target specific recruitment cohorts (i.e. academic schools, outside vendors, etc.).

• Recruit students according to the recruitment practices and policies established by the college. Represent the college at out‑of‑state (primarily NY or PA) and in‑state college fairs. Participate in college night/day programs in recruiting first‑year students and Transfers. Participate in on‑campus weekday and weekend recruitment events. Participate in virtual recruitment events throughout the year.
• Efficient processing and reviewing of new entrant applications according to the standards and procedures established by the administration and the Admissions Office. Utilize the CRM system to support office operational needs in terms of reporting, communications, and scholarship evaluation.
• Engage actively with prospective families, including but not limited to answering emails and phone calls, admissions presentations to different cohorts in person and virtually, and providing customer service support.
• Perform other duties or projects as assigned by the Director of Admissions that are necessary to achieve the highest quality of customer service in support of the overall mission of the office or a special cohort.

Required

• Graduation from an accredited college with a Bachelor's degree.
• One year professional experience in an institution of higher education or in education, higher education or other field that is directly related to the functions of the position to be filled or equivalency as determined by the appointing authority. The minimum education experience standards for positions classified under this class title will vary depending upon the requirements of the specific position to be filled.
  
  In each case, these minimums will be determined at the discretion of the appointing authority. Applicants who do not possess the required education may substitute required experience on a year‑for‑year basis (30 credit hours is considered one year of college.) A master's degree in a field related to the position to be filled may be substituted for one year of the required experience.
• Ability to interact with various levels of faculty, staff, students, and parents.
• Data Analysis and Reporting – the ability to analyze applicant data, identify trends, and report on recruitment…