CRM System Administrator

Job Title

Professional Services Specialist III

Full-Time, 35 hours a week

External Salary:
Steps 1-4, $66,067.40 - $75,985.55 (for new hires). Internal Salary:
Steps 1-13, $66,067.40 - $ (for current NJ state employees with underlying classified status).

Reporting to the Director of Analytics and Data Administration in the office of Advancement Services, the College of New Jersey seeks a CRM System Administrator. This role primarily manages the constituent database (alumni, students, and donors) – The Raiser’s Edge/NXT – serving as the primary administrator for system updates and providing technical expertise for integrations with external platforms. The CRM Administrator oversees database operations, establishes business rules, and ensures data accuracy.

• Database Management and Data Integrity
  • Maintain, adjust, and create business rules
  • Perform data cleanup and quality control
  • Ensure accuracy, consistency, and integrity of records across The Raiser’s Edge/NXT
• Reporting and Data Delivery
  • Establish reporting needs with supervisors, Advancement staff, and internal clients, and independently produce deliverables, including alumni contact information, event mailing lists, gift summaries, queries, and export files
  • Respond to ad hoc reporting requests
  • Recommend enhancements or new systems to best meet division needs
• Imports, Exports, and Integrations
  • Prepare and execute data imports and exports (including Grad Adv, Give Smart, IOM profiles, and student/parent/staff data)
  • Oversee and document system updates
  • Provide expertise in integrations with external platforms
• Appeals, Events, and Mailings
  • Manage appeal, event, and fund set‑up
  • Pull, update, and code associated populations
  • Prepare lists for semi‑annual magazine distribution, segmented appeals, and other mailings
• System Oversight and Security
  • Recommend and implement streamlined processes and improvements
  • Manage system security rights under supervisor direction
  • Monitor and ensure database stability and effectiveness
• Collaboration and Other Duties
  • Collaborate with the Director of Analytics and Data Administration to assess evolving data and reporting needs
  • Perform other duties as assigned, including ad‑hoc responsibilities outside scheduled projects and reporting cycles
• Participate in campus and community activities, including volunteering at Advancement‑sponsored events such as Homecoming and Alumni Weekend
• Weekly review of gifts entered into RE to ensure accuracy prior to the weekly general ledger post; serve as backup to Gift Processor/Data Associate during PTO, as needed

• Bachelor’s degree from an accredited college in a related field such as Business, Computer Science, etc.
• Minimum five years of experience in higher education or a non‑profit setting managing databases and developing financial reports
• Intermediate understanding of IT – software implementation and integration, troubleshooting issues for 30+ RE database users; high proficiency with The Raiser’s Edge NXT, emphasizing database management and creative problem solving (certifications preferred)
• Strong analytical, organizational, and time‑management skills with keen attention to detail and the ability to maintain confidentiality
• Strong knowledge of Microsoft Excel with ability to create or learn macros, VLOOKUPs, pivot tables, formulas, etc.
• Strong knowledge of FASB and CASE reporting standards; ability to create and format financial reports and interpret findings
• Fluent in English; able to read, write, and communicate clearly; exercise sound judgment in correspondence

• Master’s Degree Preferred

Employment at TCNJ is contingent upon the successful completion of an applicable background check, reference checks, and verification of identity and authorization to work in the United States (Form I‑9). Persons with disabilities may request reasonable accommodations. If the requested accommodations cannot be made without undue hardship, the applicant may not be eligible for the position.

• Comprehensive benefit plans covering medical, dental and prescription plans
• Generous leave entitlements…