Pega Support Engineer

Ewing NJ

Job Description:

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Responding to customer inquiries and providing technical support for Pega s products.

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Troubleshooting and diagnosing product issues and bugs.

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Collaborating with product development teams to enhance Pega s products and improve user experience.

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Providing detailed documentation of issues and their resolution for future reference.

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Collaborating with the quality assurance team to perform system testing and ensure optimal system performance.

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Staying updated with the latest Pega product updates and features.

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Assisting with the configuration, deployment, and implementation of Pega s products.

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Contributing to the knowledge base by documenting new solutions and updating existing ones.

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Providing training and guidance to clients on how to effectively use Pega s products.

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Managing and prioritizing multiple tasks and projects concurrently.

Requirements:

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Certified in CSA and CSSA (preferably 8.X)

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Familiarity of all major Pega rules typically used in any workflow orchestration applications

>> 5+ years of hands-on development experience of application modules based on design specifications

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Understanding of Pega security models, rule-based accesses and application of the knowledge in development