IT Support Specialist

About the Organization Catholic Charities, Diocese of Trenton is a faith inspired non-profit organization, mission-driven, family-friendly, and passionate about services to our communities. We offer a wide variety of exciting career opportunities in the areas of Direct Care, Clinical, Fundraising, Human Resources, IT, Finance, Marketing, and Nursing. When you join us, you can expect a true focus on work-life balance, rewarding career, competitive salaries, and comprehensive benefit programs.

Some of our benefits include: generous paid holidays, vacation, and sick time;
Employee Assistance Program, excellent health & pension plans;
Public Student Loan Forgiveness program; and wide array of training and staff development opportunities to earn on-site CEUs. Catholic Charities is an Affimation Action / Equal Opportunity Employer, fostering a diverse and inclusive environment for staff as well as for people seeking assistance.

To learn more about the agency, please visit our website at:(Use the "Apply for this Job" box below). For frequently asked questions, please : https:///

Req Number IT
-26-00001

Location CAS - IT (Ewing, NJ) MTV

Full-Time/Part-Time Full-Time

Number of Openings 1

Category IT

Supports all aspects of the agency'scomputer/network connectivity, hardware, software and systems maintenance. Resolve computer issues via remote access or direct on-site support.

• Assist internal staff and provide a high level of customer service and support as it relates to responding to help desk requests.
• Assess and resolve all computer related issues, troubleshoot, and deliver solutions to common hardware and software problems.
• Work with vendor's support team to troubleshoot and resolve issues for agency software needs.
• Constantly monitor and manage the help desk ticket queue and respond to requests in a timely fashion, logging both the problem and resolution in the ticket.
• Set-up and troubleshoot network printers, workstations, and internet access.
• Work independently, perform troubleshooting research, take and recommend appropriate actions with minimal supervision.
• Configures, installs and maintains all agency computers and related equipment such as: desktop computers, printers, switches, hubs, network interface, cabling. Client for MS networks and internet connectivity.
• Establishes and maintains user accesses to agency networks and directories.
• Maintain the exchange of data/connectiviity between end-users and web-based applications.
• Create and maintain various user accounts, rights, and file access.
• Assist IT Manager with administrative and/or other duties of the IT department

OTHER DUTIES: As assigned

SUPERVISORY REQUIREMENTS: None

• A.S. degree in computer technology and 3years of related work experience or B.S. degree in computer technology and 2years of related work experience preferred.
• Working knowledge of all MS Windows operating systems and MS Office.

LICENSES/CERTIFICATIONS NEEDED: Valid NJ driver’s license.

Exempt/Non-Exempt Non-Exempt

Weekly Work Hours 35

Proposed Salary $65,000

Schedule Monday
- Friday 9:30 AM to 4:30 PM

This position is currently accepting applications.