Call Center Operations Manager
Listed on 2026-02-27
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Management
Healthcare Management
Integrated Resources, Inc is a premier staffing firm recognized as one of the tri-state's most well-respected professional specialty firms. IRI has built its reputation on excellent service and integrity since 1996. Our mission centers on delivering only the best quality talent, the first time and every time. We provide quality resources in four specialty areas:
Information Technology (IT), Clinical Research, Rehabilitation Therapy, and Nursing.
Position:
Call Center Operations Manager
Location:
Ewing, NJ
Immediate interview with the client
Travel Requirements:
Approximately 2 weeks in Ewing, 1 week in Newark, and 1 week in Chicago per month. Travel expenses will be reimbursed.
Job Summary:
This position will have direct accountability for the Call Center Workforce Management team. The manager will ensure high levels of service by leading staffing models and monitoring daily call center activities. The role serves as the primary owner/liaison between call center operations and systems to ensure effective system functioning and project implementation. A key focus is leading call quality initiatives, including improving first contact resolution and reducing repeat call rates.
The position reports directly to the Senior Director of Shared Services.
Responsibilities:
Education/
Experience:
Skills and Abilities:
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