Strategic Account Director

What is in it for you:

In return you’ll be rewarded with great pay and benefits in a hybrid work culture. You’ll work at a high-performance company with a world‑class culture that invests in its employees. We don’t just say culture is important to us, we have the data to back it up.

We are currently recruiting for this position, which offers a salary range of $125,000 to $155,000. This position qualifies for participation in our annual employee bonus program.

• Health (medical, RX, dental, vision)
• 401(k) with Employer Safe Harbor and Profit Sharing Contributions
• Short and Long Term Disability Coverage
• Mental Health and Wellbeing (6 employer‑sponsored therapy and coaching sessions)
• Individual Wellness Platform
• Paid Parental Leave
• Generous PTO and Company Paid Holidays
• Linked In Learning
• Tuition Reimbursement
• Kudos (employee recognition and engagement platform)
• Catered Lunches 2x/week on in‑office days

You are a strategic thinker with the ability to link industry adoption efforts to key account planning, establish, sustain, influence executive relationships and decision making, and actively listen to customer needs, interpret those needs into a requirement set, and creatively deliver a solution for resolution.

You are an excellent communicator (oral and written) and a strong relationship builder. You understand how to resolve customer business challenges using a solutions‑orientation approach and can build credibility and become an effective and respected ally of other senior leaders both internally and externally.

You possess business acumen and negotiating experience and presence. You are an expert at identifying, negotiating, and closing large sales, including commercial contracts.

Your background consists of 10+ years of solutions and global sales experience and 5+ years in industries related to our key customer industries, Marketplaces, CPG/FMCG Grocery, Retail Apparel, General Merchandise, Healthcare, and Food service.

You lead by example and demonstrate a bias toward action, results orientation, and a style conducive to teamwork.

In short, you will provide strategic account management to key customer accounts (individual or groups of customers) to ensure products, solutions, and services support and drive short‑term and long‑term customer business objectives.

You will act as the liaison between key customers and functional areas/business teams, helping to identify and resolve account issues (billing, customer service, merger & acquisition activities).

• Manages assigned accounts and develops and implements effective strategies to win and maintain their business.
• Provides strategic account management to key customer accounts to ensure products, solutions, and services support and drive short‑term and long‑term customer business objectives.
• Develops and executes account strategies.
• Leads regular account reviews to ensure relevance and impact of key account strategies.
• Develops, maintains, and enhances a high, wide, and deep relationship with assigned key accounts.
• Provides ‘one face to the customer’ for GS1 US.
• Works to advocate the adoption of standards in the appropriate industry.
• Coordinates and consults with internal matrix partners to deliver the right solution(s) to solve specific customer problems and achieve customer business objectives.
• Identifies solution enhancements or innovations to best serve and anticipate customer/industry needs.
• Acts as the liaison between key customers and functional areas/business teams.
• Identifies and resolves account issues (billing, customer service, merger & acquisition activities).

• Multi‑Domain Knowledge (preferred) CPG/FMCG Grocery, Retail Apparel, General Merchandise, Healthcare, Food service, and other industry verticals.
• Strong executive presence.
• Ability to establish, sustain, influence executive relationships and decision making.
• Ability to actively listen to customer needs, interpret those needs into a requirement set, and creatively deliver a solution for resolution.
• Ability to identify key interdependencies between internal functional organizations and decision makers.
• Specific market segment or industry experience as…