Quality Assurance Specialist

Summary of Position Function

Provides administrative clerical tasks associated with the maintenance of student records.

• Prepares folders for new student arrivals.
• Establishes and maintains files for recording students’ academic and career technical training progress, pay status, travel, clothing allowance, status and attendance reports, and other required information.
• Maintains accurate accountability of records in correlation with CIS (Center Information System) to include tracking and follow up of missing documentation via monthly audits in compliance with the Center’s Quality Assurance Plan.
• Reviews for accuracy and processes transportation requests for students and new arrivals.
• Distributes tickets and completes meal money requests as needed
• Answers routine questions regarding students’ leave time, transportation, clothing allotments, etc.
• Maintains files on correspondence sent, received and/or requiring further action.
• Types business letters, memorandums, reports, charts, etc. on a personal computer.
• Composes and prepares routine correspondence for signature.
• Establishes and maintains confidential files and records.
• Proofreads and corrects grammatical, punctuation and spelling errors.
• Maintains calendar and schedules appointments; sends/receives incoming and outgoing mail and faxes; and follow-ups on dates for action items.
• Attends departmental meetings; takes notes and prepares/distributes meeting minutes.
• Orients new personnel to Job Corps and the Center’s policies and procedures.
• Answers telephone and direct calls to the appropriate person.
• Orders and maintains office supplies and equipment.
• Operates office machines and instructs others in the operation of same.
• Assists the center in every effort necessary to achieve its OMS goals, as well as ensuring that the Zero Tolerance Policy is strictly adhered to.
• Promotes a positive work environment demonstrating career success standards and core values.

Note:This job description is not intended to be all-inclusive.

Employee may perform other related duties as needed to meet the ongoing needs of the organization.

• Meticulous documentation/recording skills and attention to detail; excellent time management skills
• Ability to multi-task; strong organizational skills
• Working knowledge of records management practices and procedures
• Knowledge of computerized records-keeping systems
• Proficient in the use of a personal computer and software such as MSWord, Outlook, etc.
• Ability to effectively operate office equipment

• High School Diploma or equivalent.

• Two years recordkeeping or clerical experience.

• Must possess a valid Driver’s License with an acceptable driving record.

In accordance with the Americans with Disabilities Act, it is possible that requirements may be modified to reasonably accommodate disabled individuals.

However, no accommodations will be made which may pose serious health or safety risks to the employee or others or which impose an undue hardship on the company.

Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. The term means an individual with a disability who, with or without reasonable accommodation, can perform the essential functions of the position.

• Reading, writing and communicating fluently in English
• Hearing and speaking to express ideas and/or exchange information in person or over the telephone
• Seeing to read labels, posters, documents, PC screens, etc.
• Sitting, standing, moving about or walking for occasional or frequent periods of time
• Dexterity of hands and fingers to operate a computer keyboard and other office equipment
• Kneeling, bending at the waist, stooping and reaching overhead
• Retrieving and storing files and supplies; occasionally carrying and/or lifting light objects

• Campus and general office setting
• Indoor and outdoor environment