Client Service Representative

Client Service Representative

Veterinary Emergency and Surgery Hospital is looking for a compassionate and skilled Client Service Representative to join our dedicated team. VESH is a fast-paced emergency and referral center dedicated to delivering high-quality, compassionate care to pets and families who need us most. This position is ideal for someone who enjoys a dynamic hospital environment and is passionate about supporting emergency and specialty patients during critical times.

Key Responsibilities

As a Client Service Representative, you will play a vital role in the client experience by:

• Greeting pet parents in a friendly, compassionate, and helpful way
• Answering incoming phone calls to provide details and expectations to inquiring individuals
• Processing registration forms and other associated documents for all visits
• Communicating invoice and payment option information to pet owners while completing the check out process
• Supporting the hospital team to deliver high quality and compassionate care for the duration of their visit
• Completing various administrative duties from scanning records, to emailing patient visit information

What We're Looking For

• Previous experience in a veterinary hospital setting preferred, but not required
• Ability to multi-task while remaining calm in a busy setting
• Outstanding communication and organizational skills
• Dependability
• Ability to work evenings and weekends as needed

Perks and Benefits

• Competitive compensation
• Monthly Bonus Opportunities
• Health, Dental & Vision Insurance
• 401(k) with Company Match
• Paid Time Off & Holiday Pay
• Scrub Allowance
• Employee Assistance Program & Behavioral Health Resources
• Flexible Scheduling
• Paid Parental Leave
• Employee Pet Discount