Patient Access Representative, M-F

Position: Patient Access Representative, 8:00am-4:30pm M-F
# Patient Access Representative, 8:00am-4:30pm M-FExeter, NH
• Beth Israel Lahey Health
• Full-time
• Day Share job:

Apply now
** When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives.
** The Patient Access Representative ensures that the patient’s experience in accessing healthcare at BILH is efficient and welcoming, and that patient confidentiality is respected, and patient safety is preserved. Performs a variety of functions to support an accurate, safe, and customer-focused registration process, either electronically, telephonically, or in person. The Patient Access Representative ensures that all proper patient financial and demographic information is obtained and processed, so BILH is fully reimbursed for clinical services provided.

The Patient Access Representative handles patient questions and requests accurately and efficiently, ideally with first-call resolution, or by making appropriate referrals to other departments, based on the original purpose of the question and any other questions or requests subsequently disclosed by the patient. Extensive training including Electronic Health Record (EHR) is provided. Our team works in a fast-paced, collaborative environment, helping our patients navigate their healthcare journey
*
* Job Description:

**** Essential

Duties & Responsibilities ,
** including but not limited to:
** Registration:
** 1. Registers patients presenting for visits. Explains the registration process to patients and responds to patient questions.
2. Processes patient co-payments, co-insurance, deductibles, and balances due. Safeguards cash, checks and receipts and reconciles cash drawer at the end of each business day. Assists patients with Kiosk check-in as needed.
3. Completes the Medicare Secondary Payer Questionnaire for each patient and adjusts patient coverage based on results.
4. Instructs patients and obtains signatures on consent forms, financial forms, and other documents required by the clinical department; distributes documents to patients; scans, processes, and records receipt of all documents collected during registration encounter.
5. Counsels patients regarding non-covered services, obtaining signatures on Advance Notice Beneficiaries (ABNs), consents and waivers.
6. Monitors patient waiting area for a smooth, efficient registration flow. Advises patients with potential delays and takes steps to ensure a pleasant patient experience.
7. Responds to patient concerns and potential patient safety issues accordingly. Recognizes health conditions that are a possible risk to others and adhere to appropriate established procedures to help contain risk.
8. Assures a neat, orderly registration desk and patient waiting area, securing all confidential patient information.
** Scheduling:
** 9. Initiates patient scheduling activities by prioritizing and accessing a variety of sources, including patient phone calls and digital messaging, orders, and scheduled order work queues.
10. Utilizes a variety of information sources to schedule, reschedule, and cancel patient appointments. Information sources include online questionnaires, offline materials, and subgroup searches.
11. Establishes working relationships with staff of assigned clinical departments. Understands and correctly applies unique clinical department scheduling protocols.
12. Remains current on scheduling protocols and applies judgment, or seeks management assistance, to ensure safe patient care when clinical department scheduling protocols do not meet patient needs.
13. Ensures all required key patient scheduling and registration information is captured and verified. Key information includes referring physician information, insurance coverage, demographics,…