Counterworker

Pay: $20.50 plus shift differential for weekends and nights

REPORTS TO: Manager of Grill or Shift Lead

SCHEDULE: 2-week rotating schedule.

Week 1: Sunday 2:30-9pm

Tuesday 4-9:15pm

Thursday 4-9:15pm

Friday 3-10pm

Week 2: Tuesday 4-9:15pm

Thursday 4-9:15pm

Friday 4-10pm

Saturday 3:30-10:45pm

Essential Personnel* (details in the additional requirements)

Pay Group

Type

Status

Fiscal Year Weeks

Class

Department

Location

BiWkly (Hourly)

Regular

Part-Time

Full year (52 weeks)

Staff

Dining

On-Campus

Position Purpose

Assist management in fulfilling the Dining Services mission: "we create a dining experience where the whole person is renewed." Assist in meeting the objectives of the Grill while providing fast, accurate and friendly service to customers. Perform as a key player with the food service team.

Must embody the mission of the Dining Services Department: "A Team of Professionals dedicated to providing quality food service with a personal touch."

Job Responsibilities

Meals/Customer Service

• Perform as a key player with the food service team.
• Prepare supplies and food to be served during the hours of service.
• Interact positively with students, staff, faculty and alumni.
• Prepare counter foods such as frappes, cookies, smoothies and coffee.
• Replenish and restock items as necessary.
• Clean Grill after busy periods of service, including sweeping and mopping.
• Operate cash register and be accountable for handling of money.
• Interact positively with students and campus staff.
• Collect and empty trash receptacles.
• Assist with concession operations when needed.

Safety/Sanitation

• Ensures that all areas of Grill are cleaned and maintained, including tables, chairs, floors, equipment and décor.

• Keeps up-to-date on emergency procedures and be prepared to implement when necessary.
• Practices proper cleaning procedures and observes all MSDS policies/procedures for safety and sanitation.

• Obeys all local, state, and federal safety health codes.
• Assists in the dish room, or front of the house, when necessary, as time allows.

Knowledge, Skills and Competencies

• Must have a strong commitment to service, strong interpersonal skills, creativity and an "eye" for display are essential.
• Respect for diversity of identities and experiences, an orientation toward equity and inclusion, and cultural competency in all aspects of Academy life.
• Ability to perform basic math computations.
• Ability to correctly identify food products.
• Must possess knowledge and commit to health and safety procedures with food handling and preparation.
• Practices excellent personal hygiene habits; follows and adheres to uniform standards daily.
• Regular and consistent attendance with the ability to work a flexible schedule including extended hours, weekends, and holidays.
• Ability to function in a fast-paced environment and under short time constraints.
• Must possess excellent guest service and hospitality skills and projects a positive image while interacting with students, faculty, staff and guests.
• Strong interpersonal skills with ability to develop and maintain collegial relationships.
• Excellent communication (written and verbal) skills.
• Demonstrated ability to work with students by building trust and credibility.
• Excellent analytical and problem solving skills as well as a strong customer focus.
• A strict adherence to confidential policies is required.
• Ability to work independently and handle multiple priorities and deadlines simultaneously.

• Possess basic computer skills.
• Willingness and ability to learn additional applications as needed.
• High degree of organizational skills with the ability to be flexible and multi-task with accuracy.
• Ability to follow verbal and written directions, maintain a professional demeanor and restraint at all times, including stressful situations.

Direct/Indirect Reports

None.

Position Requirements

Education

• High school diploma or GED required, or must be 16 years of age or older and enrolled in school.
• Must be able to read and write

Experience

• Some counter work/short order experience preferred.
• Cash register experience preferred.
• Experience working with adolescents in an educational setting preferred.

Physical Requirements

The physical demands described here are representative of those that must be…