Supervisor, Retail, Retail Associate​/ Customer Service

JD Sports is seeking a Supervisor to oversee the shop floor, ensuring exceptional customer service and store performance. The role involves leading daily operations, guiding colleagues, and maintaining visual and operational standards.

As a Supervisor at JD Sports, you support the smooth running of the shop floor and deliver the high service standards our customers expect. You lead by example, guide colleagues during each shift, and help maintain strong levels of customer service, presentation, and store performance. You will also support daily operational tasks as directed by Store Management.

• Deliver excellent JD service by supporting customers, resolving queries, and ensuring team presentation meets brand expectations.
• Support sales performance by monitoring service levels, using in‑store devices to offer the full product range, and assisting with effective product placement.
• Maintain strong visual and operational standards by keeping the shop floor clean, organised, and aligned with JD’s brand expectations.
• Assist with daily operational duties including opening and closing procedures, cashing up, and supporting accurate till operations.

• Previous supervisory or team‑leader experience in fast‑paced retail or customer‑facing environments.
• Strong communication skills with the confidence to guide and support colleagues on the shop floor.
• Excellent attention to detail with the ability to uphold high standards in service, presentation, and store operations.
• Passion for retail, strong product and trend awareness, and the ability to promote JD Group values.

• Energetic, hands‑on leader who thrives in a busy, fast‑moving store environment.
• Confident problem‑solver with strong customer‑resolution skills.
• Interest in visual merchandising and product presentation.
• Team‑focused mindset with a positive, supportive approach.

JD Sports is proud to be an equal‑opportunity employer, committed to creating a workplace where every colleague is valued, respected, and empowered.

• Incremental Holiday Allowance
• Staff Discount on qualifying purchases across Group retail stores and online
• Exclusive Colleague Bike Discount scheme
• Discounted Gym membership
• Personal development opportunities to learn and develop at work
• Access to Apprenticeships and accredited qualifications

Founded in 1981 with a single store in the Northwest of England, JD Group has grown into a leading global omni‑channel retailer in sports fashion, outdoors and gyms. It operates across a portfolio of renowned retail brands in multiple international markets and is listed on the London Stock Exchange, a member of the FTSE
100. JD Group continues to expand, driven by a commitment to innovation, excellence and opportunity.