Inside Sales Support Specialist

Inside Sales Support Specialist – Specialty Items

Exeter Lumber – Exeter, NH

Great People Deserve Great Opportunities.

We’re looking for an organized, energetic, and customer-focused Inside Sales Support Specialist to join our trusted customer's team.

You’ll play an important role behind the scenes—supporting our sales team, helping customers, coordinating with vendors, and keeping orders and projects moving. From preparing quotes and checking pricing to tracking special orders and following up with customers, your work will help make sure nothing falls through the cracks.

If you’re someone who likes to stay busy, solve problems, communicate with people, and take pride in getting the details right, this could be a great opportunity for you.

• Support sales representatives with quotes, pricing, product information, and orders.
• Prepare and follow up on customer quotes and proposals.
• Respond to customers by phone, email, and at the sales counter.
• Provide product availability, pricing, lead times, and order updates.
• Enter and review orders for accuracy.
• Coordinate special orders with vendors and customers.
• Obtain vendor pricing, product information, and lead times.
• Track orders and communicate updates to customers and salespeople.
• Work with purchasing, yard, delivery, and operations to keep orders moving.
• Help resolve shortages, returns, order discrepancies, and customer concerns.
• Identify additional products and materials customers may need.
• Help track sales opportunities from initial inquiry through completion.
• Support promotions, contractor specials, and sales events.
• Help maintain accurate product, pricing, customer, and project information.

• Strong customer service and communication skills.
• Excellent organization and attention to detail.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong computer skills and willingness to learn sales and inventory software.
• Comfort working with numbers, pricing, margins, and basic calculations.
• Professional communication skills by phone, email, and in person.
• A positive attitude and willingness to learn.
• Lumber, building materials, hardware, construction, or contractor sales experience is a plus, but not required.