Administrative Assistant

Title:
Administrative Assistant
Location:
Exeter, RI 02822
Duration: 6 Months with possible extension

Work Hours:

35 hours per week

Job Description:
General Statement of Duties:
To perform routine clerical and administrative support work at the Rhode Island
Veterans Cemetery; and to perform related duties as required.
Supervision Received:
Work is assigned with specific instructions related to procedures and methods. Tasks are generally routine and repetitive. Work is reviewed during performance and upon completion for accuracy, completeness, and adherence to established procedures.
Supervision Exercised:
None.

Examples of Work Performed:
" Responds to telephone, written, electronic, and in-person inquiries by providing
information and assistance to the public, veterans, family members,
representatives, and outside agencies; follows up as necessary.
" Performs eligibility determinations for individuals applying for or receiving
cemetery-related benefits and services.
" Maintains knowledge of services, programs, and resources available through the
cemetery; assists in the development and upkeep of reference and resource
materials.
" Coordinates services and communicates with cemetery field staff to ensure
appropriate support and follow-through for applicants and families.
" Serves as a liaison and advocate with service provider agencies; assists
individuals with the completion of applications and required documentation.
" Conducts interviews in an office, on-site, or field setting, as required.
" Assists with the distribution of printed materials and informational resources.
" Supports the preparation of monthly, quarterly, and annual statistical and
informational reports.
" Receives, investigates, and documents complaints and concerns in accordance
with established procedures.
" Participates in assigned outreach activities statewide, including information fairs,
public meetings, identification card processing, and eligibility screenings.
" Performs related clerical and administrative duties as assigned.

Knowledge, Skills, and Capacities:
" Working knowledge of business English.
" Familiarity with standard office practices, procedures, and filing systems.
" Ability to perform basic tabulation and arithmetic calculations.
" Ability to understand and follow oral and written instructions.
" Ability to interact courteously and effectively with the public and internal staff.
" Ability to maintain accurate records and handle sensitive information with
discretion.

Education:
Education equivalent to graduation from a senior high school; or any combination of
education and experience that is substantially equivalent to the above.

Preferred Skills:
" Experience working in a public-facing, customer service, or administrative
support role.
" Experience in a government, healthcare, veterans' services, or cemetery
environment.
" Familiarity with eligibility determinations, benefits processing, or application
review processes.
" Proficiency with common office software (e.g., Microsoft Word, Excel, Outlook)
and basic data systems.
" Demonstrated interpersonal skills and ability to interact compassionately with
veterans, family members, and the public.
" Experience supporting outreach activities, reporting, or community events.

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