Guest Experience Manager

Overview

Cofton Holidays is a family‑owned, award‑winning holiday park set in the stunning South Devon countryside. We’re passionate about creating memorable moments for our guests, and we’re looking for a dedicated Guest Experience Manager to help us deliver an exceptional 5‑star experience from the moment guests book until they head home.

• Deliver a seamless end‑to‑end guest experience, guided by clear service standards
• Build strong relationships with guests, private owners and seasonal pitch holders
• Manage and investigate guest feedback using Review Pro and other systems
• Analyse trends in GRI and NPS scores, producing clear weekly reports for management
• Support the organisation of events, rallies, owner gatherings and seasonal guest activities
• Review and enhance guest‑facing processes, ensuring they support a 5‑star experience
• Assist with the booking system (RMS), guest enquiries and rebooking opportunities
• Work closely with Marketing to improve guest communications and data capture
• Provide front‑desk and phone support during busy periods, including assisting with the leadership of the team on arrival days
• Collaborate with all departments to ensure consistent service across the entire park
• Contribute to training and development focused on service excellence

Experience working in the leisure industry preferred.

• Free access to our onsite gym and swimming pool
• Onsite discounts – enjoy savings across food and beverage outlets, retail, and family holiday accommodation
• External discount scheme through Salary Extras – including lifestyle and high‑street brands
• Medical plan (after probation period)
• Recognition and reward platforms
• Ongoing professional development and training opportunities
• Employee Assistance Programme (EAP) – 24/7 mental health and wellbeing support
• Team social events
• Free onsite parking