Operations Manager

Operations Manager – Leonardo Hotels

The Operations Manager will direct the strategic initiatives and objectives of the hotel, managing day-to-day operations and leading the team to ensure guests have an incredible experience.

• Undertake Duty Manager shifts as required to support the team
• Work alongside the General Manager to devise new ways of moving the Leonardo Hotels brand forward in your hotel
• Support with the delivery of new starter induction and “Guest Care” training, ensuring all team members are offering great hospitality to our brand standards
• Actively monitor recruitment requirements in your hotel to support the operation (and your current team!)
• Have good knowledge of the local area to drive business opportunities for your hotel
• Collaborate with your local HR team to host engaging activities for your team

• Special rates on Leonardo Hotel rooms across the UK & Europe
• Company-wide recognition scheme: you could earn vouchers to spend on a wide range of high street shops
• Talent referral scheme
• Thank You Week: from ice cream trucks to yoga classes and lots in between!
• Wellbeing Calendar Ongoing job-related training programmes with clear paths for progression

We’re committed to creating a workplace where every individual—regardless of background, identity, or lived experience—is welcomed, valued, and respected for who they are. Belonging means embracing our differences and ensuring everyone feels seen, heard, and empowered.

We are a Disability Confident Employer and a member of the Valuable 500. We partner with social enterprises to change attitudes towards disability, and provide opportunities ensuring everyone is able to fulfil their potential at work.