Receptionist, Hospitality ​/ Hotel ​/ Catering

Overview

Mercure Southgate Exeter Hotel is a contemporary hotel in the heart of Exeter, nestled between the Cathedral and Quayside. With newly refurbished bedrooms, we are one of the most stylish and sort after hotels in the city centre. Our guests are equally made of holiday makers and corporate clients, with the hotel’s mission to provide exceptional customer service in a home away from home.

We are recruiting an engaging and detail-orientated professional to join our Front Office Team. Our Hotel Receptionists act as the face of the hotel and must display exceptional verbal communication skills. Primarily the role consists of greeting guests, informing them with accurate details about their reservations, and maintaining the property management system. Alongside this, the role also requires the managing of guest communications e.g. shared email inbox, liaising with other departments, and making reservations.

We are a team based department, where communication and collaboration is key. Successful candidates will have strong multitasking and problem solving skills, flourishing in a fast-paced, people-facing environment.

• Follow check-in and check-out procedures for hotel guests
• Answer guest queries via email, phone, and in person
• Take payment and provide invoices when requested
• Arrival checks to ensure guest requirements are met
• Upsell hotel packages when appropriate
• Listen and record feedback when appropriate
• Liaise with Housekeeping and Maintenance department when required
• Assist other departments when appropriate

• Hospitality Experience is preferred but not required
• Customer Service
• Problem solving
• Verbal communication
• Team work
• Money handling
• Attention to detail

We are looking for a full time (40 hours) and part time (24 hours) Receptionist.

Our shifts are either 6:30AM to 3PM or 2:30PM to 11PM.

• One meal on shift
• Access to our Leisure and Gym
• Accor benefits at other Accor branded hotels
• Possibility for professional development
• Staff incentives