General Manager Valor Hospitality - Property · Administration · voco Zeal Science Park

Not many General Managers get to run a 100% electric hotel.

At voco Zeal, you’ll lead a 142-bedroom, 4-star hotel at the entrance to Exeter Science Park. It’s a role with real variety, combining the commercial focus of a busy branded hotel with a sustainability commitment that shapes how we work every day. You’ll set the direction, lead the team and be accountable for the results.

As General Manager, you’ll have overall responsibility for the hotel’s guest experience, team and financial performance. You’ll be visible in the hotel and hands‑on with the detail, while keeping sight of the bigger commercial picture.

Your responsibilities will include:

• Operations: leading all areas of the hotel, including rooms, food and beverage, meetings and maintenance

• Financial performance: owning the hotel’s budget and P&L, driving revenue and profit, and keeping a close eye on payroll and food costs

• Commercial growth: working with sales and revenue teams to build business from Science Park organisations, the wider Exeter market and meetings and events

• People: recruiting, developing and retaining a strong team, coaching your heads of department and building a culture people want to be part of

• Guest experience: using guest feedback to raise standards and deliver the voco brand consistently

• Compliance: making sure the hotel meets its health and safety, licensing, employment and brand requirements

• Relationships: representing the hotel with owners, Valor’s support teams, the Science Park community and local businesses

You’ll be an established hotelier with General Manager or senior hotel leadership experience, ideally in a branded environment. You’ll know your way around a P&L, lead with warmth and clear expectations, and be just as comfortable reviewing the numbers as walking the floor with your team. Above all, you’ll want sustainability to be part of how a hotel is run, not an add‑on.

Sustainability is central to who we are. Every team member is certified as “Carbon Literate”, and we’ll ask you to take part in Carbon Awareness training too. As General Manager, you’ll set the example, making sure everyone understands the impact of their actions on the environment, helps to reduce emissions and brings their own ideas to the table.

• Fully funded apprenticeship programmes, alongside our detailed brand training

• Internal development programmes, designed to support you as you grow within your role

• Monthly and annual team member service awards, making sure your achievements are recognised and celebrated

voco Zeal Exeter Science Park sits at the entrance to Exeter Science Park, home to the South West’s leading science, technology, engineering, maths and medicine businesses. This premium 4-star hotel features 142 stylish bedrooms, a restaurant and bar, a mini gym, gardens and versatile meeting space. The hotel is 100% electric, with a car park offering 12 EV charging points.

Our recent awards include Opening of the Year from IHG Hotels & Resorts UK&I (2026), Project of the Year at the Sustainability in Design Awards (2026), and Best New Construction / Commercial Project at the BREEAM Awards (2025).

Exclusive discounts for you, your friends and family

• Valor team member rates at our UK hotels, with rooms from just £30 Bed and Breakfast

• Discounted stays for friends and family

• 50% discount when dining in our restaurants and bars

• Free meals while on duty, keeping you well‑fuelled

• Access to high‑street discounts on a range of shops, experiences and more

• Up to 40% savings on a wide range of bikes by our Cycle to Work Scheme

• Generous refer‑a‑friend bonuses starting at £250

Caring for your health…