Reservationist plus tronc

Location: Lympstone Manor 5
* Luxury between Exeter and Exmouth

Resort information:

Hours: Full time

Relationships: Reservation team, Front of House team, Sales & Events team

Become part of the something bigger. Lympstone Manor is the home of five red star exceptional luxury. A leading member of Relais & Chateau, our 21 contemporary bedrooms, 6 luxury shepherds huts, Michelin Star and 5 AARosette restaurant, brand new swimming pool and clubhouse, world-class wine cellar and vineyard guarantee an experience for all to adore.

Make a difference. People and passion are why we exist. We strive to achieve the exceptional in all that we do. Each of us are empowered to deliver a personal experience, to be the leaders in service and hospitality. If you understand what it takes to deliver memorable moments and you truly believe you can make a difference to someone else's day, we want to hear from you.

Our team is at the heart of our business. Our success depends on them, so we make sure they’re happy. The Michael Caines Collection offers incredible opportunities for talented, committed and passionate people who are looking to progress a career within hospitality. We champion personality, reward excellence and develop dreams.

We are looking for a Reservationist to join our team. The ideal candidate will need good communication skills and the ability to work as part of a team. You will be expected to provide your HOD with all the support they need and have a positive and flexible attitude towards your working environment.

• Interact with customers in a professional, friendly and confident manner.
• Handle guest reservations & bookings to the correct standard.
• Build rapport with guests in order to maximise sales opportunities and generate future business.
• Communicate and share knowledge with other hotel departments on a regular basis.
• Work closely with the Front office team to ensure a smooth, effective and courteous service at all times.

• Previous experience in 5-star luxury hotels essential.
• Good organisational skills and time management.
• Attention to detail.
• Teamwork, flexibility and interpersonal skills.
• Ability to focus in a busy environment.

• Generous monthly service charge addition.
• 28 days holiday per year.
• Staff company benefits and discounts.
• Free staff meals.
• 25% discount in the restaurant on Food and Beverage.
• Staff Bed and Breakfast Rate.
• Introduce a friend bonus.