Receptionist, Hospitality ​/ Hotel ​/ Catering

Role: Receptionist

Location: Lympstone Manor 5
* Luxury between Exeter and Exmouth

Resort information:

Salary: £28,089.10 plus approximately £4,000.00 in tronc per year

Hours: Full time

Relationships: Reservations team, Front of House team, Sales & Events team

We are looking for a Receptionist to join our team. The ideal candidate will be passionate about the industry and the work they do and will consistently perform to the highest level, ensuring all Lympstone Manor standards met. They will work as a team to provide the very best possible levels of customer service, providing the guest with an unforgettable stay.

Proven experience in the use of hotel reservation systems and in similar hotels desirable.

• Undertaking evening, weekend, early and late shifts
• Being a focal point for hotel guests and employees when on shift
• Handling all external and internal calls in the correct manner, ensuring that guest requests are met
• Handling guest reservations and booking to the correct standard
• Ensuring knowledge of the hotel, clients and services are maintained at all times

• Efficient, driven and highly organised
• Attention to detail
• Well-developed communication skills
• The ability to work as an effective team
• Always presented to a high standard
• Knowledge of hotel reservations systems

• Competitive pay package
• Generous monthly service charge addition
• 28 days holiday per year
• Staff company benefits and discounts
• Free staff meals
• 25% discount in the restaurant on Food and Beverage
• Staff Bed and Breakfast Rate
• Special Staff Relais Châteaux Rate
• 1 year service bonus
• 1 year service Guest experience
• 2 year service Guest experience
• Introduce a friend bonus
• Staff Party