Contracts and Solutions Specialist

Introduction

Are you the type of person who plans 5 steps ahead—who can juggle multiple tasks and solve problems before others even see them? Find a career where your skills are in demand.

At Connection, we help calm the confusion of IT by guiding the connection between people and technology. The
VL Contracts and Solutions Specialist plays a critical role in making that possible by supporting Sales teams with accurate, compliant, and well-executed vendor contracts.

Working under minimal supervision from the Manager and Supervisor, Software Contracts and Solutions Support, you’ll operate in a call‑center and case‑management environment as a trusted resource for Sales and internal partners. You’ll manage customer‑specific contracts for Tier 1 vendors, ensure compliance with vendor and company requirements, and provide clear guidance on volume licensing programs throughout the sales lifecycle.

This role is ideal for someone who enjoys detail-driven work, problem-solving, and continuously improving how things get done—while collaborating closely with Sales, vendors, and cross-functional teams.

Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time.

Contracting & Compliance

• Create, review, audit, and submit customer‑specific vendor contracts to support sales orders.
• Handle entry‑level through complex purchasing activities based on vendor agreements and program rules.
• Audit purchase orders to ensure compliance with vendor program specifications and internal controls.
• Validate customer eligibility and pricing to meet compliance requirements.
• Proactively identify and resolve contract or processing issues to prevent delays or broken contracts.
• Process updates to existing contracts, including changes to channel partners and contact information.
• Obtain vendor authorizations for customer returns and manage related documentation.

Operations & Systems Support

• Support Sales and internal teams via call‑center interactions, case management tools, and email.
• Research and resolve processing issues with vendors in a timely manner.
• Maintain licensing databases, reports, price sheets, and contract documentation.
• Create cases and reporting for annuities, renewals, and annual true‑ups.
• Use vendor‑supplied tools and internal systems to complete and track work accurately.
• Audit submitted information to ensure accuracy and completeness.

Process Improvement & Enablement

• Identify opportunities to improve processes, documentation, and system workflows.
• Develop and maintain licensing resources such as cheat sheets, Sales Hub documentation, agreement logs, and vendor program references.
• Present licensing‑focused training to support Sales and Product Management initiatives.
• Maintain team knowledge resources, including One Note documentation.
• Partner with leadership to identify gaps in training and develop meaningful solutions.

Collaboration & Relationship Management

• Build strong working relationships with Sales, Sales Support, Business Development Managers, Renewals teams, Microsoft COE, and vendor partners.
• Serve as an escalation point for licensing‑related questions from supported customers.
• Contribute to team initiatives, shared goals, and special projects as assigned.

• Intermediate Microsoft Excel skills, including formulas, tables, and charts.
• Proficiency in Microsoft Outlook with the ability to write clear, professional communications.
• Advanced knowledge of CRM or ERP systems.
• Intermediate database experience for auditing and maintaining data.
• Proven experience with contractual volume licensing and IT asset management.
• Working knowledge of sales or procurement operations, with the ability to follow and improve controlled processes.
• Strong analytical and problem‑solving skills.
• Exceptional attention to detail and accuracy.
• Ability to work discreetly in a confidential environment using sound judgment.
• Highly organized, with the ability to prioritize, multitask, and meet deadlines in a fast‑paced environment.
• Strong customer service skills and a collaborative, solutions‑oriented mindset.

Why You’ll Love This Role

You’ll be a…