Assistant Service Manager

Assistant Service Manager

Marchwood Apartments, 105 Coach Ln, Exton, Pennsylvania, United States of America

We are seeking an Assistant Service Manager with a "Whatever It Takes" approach to join our team. In this full‑time role, you will be responsible for ensuring that the physical aspects of a 504‑unit apartment community in Exton, PA meet company standards and applicable laws.

• Manage, develop, and mentor a team of technicians and make‑ready staff in diagnosing problems and making repairs.
• Support and help oversee daily production schedules, including work orders, unit turns, and preventive maintenance across a high‑volume community.
• Provide expert knowledge and troubleshooting in areas such as HVAC, electrical, plumbing, appliances, carpentry, drywall, exterior structure, and repairs related to top service drivers.
• Be accountable for supporting and participating in a 24‑hour on‑call schedule for your team, including availability during weather‑related or on‑site emergencies.
• Manage and organize inventory of all maintenance materials to ensure efficiency and readiness.
• Establish and support on‑call scheduling, preventive maintenance schedules, make‑ready schedules, and general work order scheduling for the team.
• Regularly inspect community buildings, including vacant units.
• Complete tasks assigned by the Service Manager.

• Base Pay: $26.00 – $28.00 / hour
• Up to 50% rent discount
• Property staff shared renewal commissions
• On‑call appreciation: $15 / day for holding the on‑call phone
• Medical, dental, and vision benefits
• 401(k) retirement plan with company match
• Generous paid time off, including 10 holidays per year and sick leave
• Work schedule:
  
  Monday – Friday, 8:00 AM – 4:30 PM
• Paid rotating on‑call participation required
• Must be available and prepared for emergency events
• * Schedule subject to change based on business need

• Active and valid driver’s license and personal vehicle.
• HVAC/EPA/CFC certification preferred, with hands‑on experience required.
• Minimum 3 years of maintenance experience, with multifamily or transferable industry experience.
• Experience supporting or leading a team in a fast‑paced environment preferred.
• Comfortable with technology platforms, including mobile apps, email, and training systems.